Tiffany Wenner-Estrada
Reno ,NV
Summary
Proven achiever with a solid background in customer communication and sales strategies, notably increasing sales revenue at Textron GSE, Tug Technologies. Excelled in recordkeeping and data entry, demonstrating strong enthusiasm and issue resolution skills. Cultivated vital client relationships and optimized operational processes, significantly contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Parts and Sales Coordinator
Textron GSE, Tug Technologies
02.2024 - Current
- Maintaines accurate records of all sales activities, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Responsible for full-cycle customer daily invoicing activities, including but not limited to local parts sales,
service invoicing, and more. - Supports local and organizational leadership with end-of-month activities. To include, but not limited to
inventory reports, productivity, and invoicing summaries. - Coordinates receiving activities by storing and stocking materials in their proper locations while ensuring
system accuracy. - Experience in cold calling and lead generation through phone or email.
Lead Receiver
Ferguson Enterprises LLC
01.2021 - 03.2023
- Managed returns process efficiently, ensuring proper documentation and communication with vendors regarding product issues or damages.
- Promoted a culture of continuous improvement, regularly reviewing and updating receiving processes to stay current with industry best practices.
- Optimized space utilization within the warehouse through strategic placement of received goods according to demand patterns.
- Trained new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.
- Safeguarded warehouse operations by adhering to safety protocols and maintaining a clean working environment.
- Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.
- Assisted in cycle counting tasks, contributing to accurate inventory levels and minimizing stock discrepancies.
- Communicated with suppliers, resolving any shipment discrepancies or delays in a timely manner.
Customer Service Representative
United Airlines
11.2018 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Perform tasks assigned by station management to assist with Global Service or Airport Operations in station.
- Work with all aspects of the operation including not limited to, ramp, customer service, operations.
- Data entry in local systems.
Patient Services Representative
Saint Mary's Regional Group
10.2017 - 11.2018
- Following set templates, scheduling per each provider/ clinic preferences following the provided resource material along with properly assessing the appointment request and patient history to determine the visit type and providing detailed and concise visit notes.
- Assisting in medication refill requests and communicating directly with providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Work with colleagues, other departments, and other companies via phone, email, teams, or EMR system assisting with the provision of safe, efficient and quality patient care.
Education
Associate of Arts - Psychology
Walla Walla Community College
Walla Walla, WA06.2015
High School Diploma -
Monterey Bay Academy
La Selva Beach, CA06.2012
Skills
- Customer Communication
- Data Entry
- Strong enthusiasm
- Sales Reporting
- Recordkeeping
- Sales Strategies
- Issue Resolution
Timeline
Parts and Sales Coordinator
Textron GSE, Tug Technologies
02.2024 - Current
Lead Receiver
Ferguson Enterprises LLC
01.2021 - 03.2023
Customer Service Representative
United Airlines
11.2018 - 11.2021
Patient Services Representative
Saint Mary's Regional Group
10.2017 - 11.2018
Associate of Arts - Psychology
Walla Walla Community College
High School Diploma -
Monterey Bay Academy
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