Tiffany Whisman
Portsmouth,OH
Summary
Proven Office Manager with a track record of enhancing workflow optimization and inventory control at Hopesource. Excelled in customer service and office administration, demonstrating exceptional organizational skills and the ability to multitask efficiently. Achieved significant improvements in document management and clerical support, ensuring operational excellence and confidentiality. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Hopesource
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Administrative Assistant
Hopesource
02.2021 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
Front Office Manager
Langley Real Estate
09.2014 - 06.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2024
Associate of Science - Medical Administration
Daymar College - New Boston
Portsmouth, OH06.2003
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Administrative Support
- Scheduling and calendar management
- Document Management
- Clerical Support
- Inventory Control
- Workflow Optimization
Timeline
Office Manager
Hopesource
02.2024 - Current
Administrative Assistant
Hopesource
02.2021 - 02.2024
Front Office Manager
Langley Real Estate
09.2014 - 06.2016
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Medical Administration
Daymar College - New Boston
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