Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tiffany White

Wimauma,FL

Summary

Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

14
14
years of professional experience

Work History

Customer Service Executive

Green Chili Cocina
Tampa, FL
12.2022 - 01.2024
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Ensured that all customer queries were handled quickly and professionally.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Analyzed data from surveys to determine trends in customer needs and preferences.
  • Prepared detailed reports of daily activities for management review.
  • Provided technical support when necessary to resolve complex problems.
  • Responded promptly to emails sent by customers seeking assistance.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Liaised between the company and its partners in order to provide better service.
  • Participated actively in weekly meetings held by the Customer Service Manager.
  • Actively sought out ways to improve operational efficiency within the team environment.
  • Stayed abreast of changes in products and services offered so as to answer questions accurately.
  • Generated ideas for improving workflows across the organization's various teams.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.

Operations Manager

OneRail
Orlando, FL
01.2019 - 12.2022
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
  • Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Tracked and replenished inventory to maintain par levels.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Logistics Manager

DHL Global Forwarding
Tampa, FL
01.2014 - 01.2019
  • Managed end-to-end shipment operations, ensuring compliance with industry regulations, documentation, and customs coordination for international trade.
  • Implemented strict safety protocols, including MSDS and IATA regulations, maintaining a flawless safety record.
  • Oversaw warehouse operations, adhering to SOPs, OSHA guidelines, and equipment protocols, ensuring accurate billing and invoicing, and collaborating with customs for smooth international shipments.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
  • Identified areas of improvement in existing logistics systems using data analytics tools.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Assigned tasks and projects to team members based on their experience level and skillset.

Customer Service Representative

JCIII & Associates
Tampa, FL
01.2010 - 01.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Education

BBA - Business Administration

University of Phoenix
01.2011

BBA - Business Administration And Management

Everest University - Tampa
Tampa, FL
01-2009

Skills

  • Workflow Management
  • Quality Assurance
  • Handling Escalations
  • Regulatory Compliance
  • Project Management
  • Account Management
  • Conflict Management
  • Team Building and Leadership
  • Customer Retention
  • Schedule Management
  • Deadline-oriented
  • Quality Assurance Controls
  • MS Office
  • Cross-Functional Collaboration
  • Workforce Management
  • Superior computer skills
  • Problem-Solving
  • Staff Management
  • Excellent time management skills
  • Client relations and retention
  • Customer Relationship Management (CRM)
  • Administrative Support
  • Microsoft software proficiency
  • Technical Support
  • Call Center Operations
  • Issue Escalation

Personal Information

Available: M. 9 am - 13:00

Timeline

Customer Service Executive

Green Chili Cocina
12.2022 - 01.2024

Operations Manager

OneRail
01.2019 - 12.2022

Logistics Manager

DHL Global Forwarding
01.2014 - 01.2019

Customer Service Representative

JCIII & Associates
01.2010 - 01.2014

BBA - Business Administration

University of Phoenix

BBA - Business Administration And Management

Everest University - Tampa

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Tiffany White