Tiffany White
Columbus,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Alius Health
Westerville, OH
06.2021 - Current
- Ensured accuracy of customer orders by verifying insurance coverage and pricing information.
- Maintained pharmacy inventory levels by ordering pharmaceuticals from wholesalers as needed.
- Resolved customer complaints regarding billing errors or discrepancies in a timely manner.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed medical insurance claims to calculate copayments.
Pharmacy Support Specialist
Accredo Specialty Pharmacy
Dublin, OH
09.2014 - 05.2021
- Assisted customers with prescription orders, inquiries, and refills.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Maintained records of all transactions accurately and securely.
- Assisted Pharmacists in filling prescriptions.
- Performed clerical duties such as filing paperwork and answering telephones.
- Followed up with insurance companies regarding coverage issues related to prescriptions.
- Processed prescription orders with high accuracy to minimize inventory discrepancies and protect customers.
- Supported pharmacist in preparing daily prescriptions.
- Assisted customers with questions regarding side-effects for various types of medications.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Communicated with insurance companies for billing purposes.
- Answered telephones to respond to questions or requests.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepared and processed medical insurance claim forms and records.
Education
High School Diploma -
Brookhaven High School
Columbus, OH06-1991
Skills
- [Product or Service] support
- Appointment Scheduling
- Customer Relationship Management (CRM)
- CRM Software
- Inbound and Outbound Calling
- Conflict Resolution
- Positive and professional
- Microsoft Outlook
- Critical Thinking
- Order Fulfillment
- Data Entry
Languages
English
Professional
Timeline
Customer Support Specialist
Alius Health
06.2021 - Current
Pharmacy Support Specialist
Accredo Specialty Pharmacy
09.2014 - 05.2021
High School Diploma -
Brookhaven High School