Tiffany White
Demorest,GA
Summary
Hardworking and results-driven Customer Service Representative with a proven track record of achievement in account management, sales, payment, collections, closing techniques as well as overcoming objections. Utilizes strong communication skills to build solid relationships with clientele, maintaining high levels of satisfaction and repeat business transactions. With a solid commitment to excellence, contributes to the long-term success and profitability of an organization.
Overview
19
19
years of professional experience
Work History
Substitute Teacher, K-12
ESS
08.2022 - 10.2024
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Representative
Concentrix
11.2020 - 02.2021
- Provide exceptional service to customers and clients by providing support services including compiling customer sales quoting information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Goodwill Career Placement Program
Goodwill of Northeast Georgia
03.2020
- Goodwill is helping me with finding the perfect career with my skills
Substitute Teacher
Kelly Services
01.2019 - 01.2020
- Implement existing lesson plans in a manner that ensures the integrity of academic time, and motivates students to participate and learn
- Instruct students regarding a variety of classroom topics and courses of instruction
- Follow lesson plans as required by the school(s) and Kelly Services policy
Customer Service Representative I
Taylor Communications
01.2018 - 01.2019
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Accurately prepared and processed forms to change customer service levels
- Advised customers about estimated delivery date, and described service contracts
Client Service Representative
American Pest Control, Inc
01.2013 - 01.2017
- Excellent organizational and communications skills
- Professional and customer service focused
- Provide back-up to fellow CSR's for Toccoa & Clayton offices as well as outer-lying offices, if needed
- Assist with scheduling and rescheduling of accounts as well as 'extra service' requests
- Double-check technicians daily financial transactions including cash, checks, debit/credit cards
Customer Care Representative
Windstream Communications
01.2006 - 01.2013
- Completed calls per day following scripts and maintaining good call control
- Continuously met and/or exceeded daily service quality and performance scores
- Communicated with customers via phone, email, and chat and helped customers to navigate the companies website to place orders online and/or found existing online order & helped customer to place order over phone to give estimated installation/connection date
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities & limitations for customers
Escalation Team Member
Everise
07.2021 - 11.2022
- Maintained a high level of customer service during difficult situations, preserving brand reputation.
- Implemented new tools and technology to streamline the escalation process, increasing efficiency for both team members and customers alike.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
Education
H.S. Diploma - Basic Studies
South Lake High School
Groveland, FL05.1997
Skills
- Strong organizational skills
- Data processing
- Record keeping
- Teaching
- Time Management
- Customer Service
- Computer Literacy
- Accounting
- Basic Math
- Administrative Experience
- American Sign Language
- Spanish
- Administrative Assistant
- Receptionist
- Scheduling
- Outlook
- Microsoft Word
- Billing
- Live Chat
- Typing
- English
- Pest Control
- Microsoft Powerpoint
- Phone Etiquette
- Upselling
- Account Management
- Multilingual
- Communication Skills
- Office Administration
- Data Entry
- Management
- Sales
- Computer Skills
- Cleaning Experience
- QuickBooks
- Retail Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to Detail, Highly Proficient, 02/01/20
- Data Entry, Completed, 02/01/20
- Problem Solving, Highly Proficient, 02/01/20
- Scheduling, Highly Proficient, 05/01/19
- Call Center Customer Service, Highly Proficient, 05/01/19
- Customer Focus & Orientation, Highly Proficient, 05/01/19
- Food Service: Customer Situations, Proficient, 07/01/20
- Food Service Fit: Crew Member, Familiar, 07/01/20
Languages
Spanish
Professional Working
Timeline
Substitute Teacher, K-12
ESS
08.2022 - 10.2024
Escalation Team Member
Everise
07.2021 - 11.2022
Customer Service Representative
Concentrix
11.2020 - 02.2021
Goodwill Career Placement Program
Goodwill of Northeast Georgia
03.2020
Substitute Teacher
Kelly Services
01.2019 - 01.2020
Customer Service Representative I
Taylor Communications
01.2018 - 01.2019
Client Service Representative
American Pest Control, Inc
01.2013 - 01.2017
Customer Care Representative
Windstream Communications
01.2006 - 01.2013
H.S. Diploma - Basic Studies
South Lake High School