Tiffany White
Hattiesburg,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Technical Representative
Conduent
01.2020 - Current
- Provided resolution support for escalated call issues
- Create and Maintain installing procedures
- Resolve network-level issues related to hardware failure
- Supported mentor teacher throughout lessons by preparing materials and answering student questions
- Developed thematic units of study to encourage curiosity and an understanding of interdisciplinary subjects
- Fostered relationships with students, parents, and other educators to create an environment that let students excel
- Work with reading groups to support students in literacy skills
- Interfaced with parents and faculty to monitor student progress, learning needs, IEPs, and behavioral issues to foster positive growth
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
- Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
Customer Service Representative
Savilinx
12.2018 - 11.2019
- Assisted customers with insurance inquiries
- Maintained Customer Report
- Assisted Customers with Federal Insurance and Benefits Enrollment
Customer Service Representative
Sitel Corp
05.2017 - 12.2018
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Degree - Management
Mississippi State University
05.2009
Skills
- MS Office proficiency
- Data Entry
- Sales Management
- Goal-oriented
- Excellent Communication Skills
- Internet Savvy
Timeline
Technical Representative
Conduent
01.2020 - Current
Customer Service Representative
Savilinx
12.2018 - 11.2019
Customer Service Representative
Sitel Corp
05.2017 - 12.2018
Bachelor Degree - Management
Mississippi State University
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