Highly motivated professional seeking to join a community-focused company that values exceptional customer service and support. Skilled in handling individuals in stressful situations to meet their benefits needs while adapting to various agency structures. Experienced in fulfilling requirements through email, letters, telephone calls, and in-person interactions, while adhering to regulatory limits and department standards. Possesses comprehensive understanding of supplemental health insurance, advanced knowledge of healthcare professional contracts and reimbursement, and expert coordination of benefits. Well-versed in claims intake and knowledgeable about HIPAA state and federal requirements.