Summary
Overview
Work History
Education
Skills
Profile Snapshot
References
Timeline
Generic

Yvonne White

Birmingham,Al

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

CSR

PNC
Birmingham, AL
10.2019 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs accurately, to assist the customer properly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Account Executive

YP
Birmingham, AL
10.2015 - 07.2019
  • Listened to customer needs to identify and recommend best products and services.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Conducted market research to identify new business opportunities.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.

Asset Protection

Sears
Birmingham, AL
02.2015 - 04.2017
  • Monitored surveillance cameras to detect suspicious activity.
  • Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
  • Ensured that all asset protection systems were functioning properly at all times.
  • Maintained accurate records of all incidents involving asset protection issues.
  • Conducted regular meetings with store managers and associates regarding current asset protection initiatives, challenges and opportunities for improvement.
  • Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.

Telesales

AT&T INC
Birmingham, AL
05.2005 - 01.2015
  • Collaborated with new customers to give details about company offerings.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Documented sales call data in company software.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Identified opportunities to upsell products when appropriate.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Assembly Line Production Worker

Personnel Staffing
Birmingham, AL
05.2004 - 04.2005
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Rotated through various positions on the assembly line as needed by management.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Ensured that all safety regulations were followed at all times while operating machinery.
  • Communicated effectively with team members regarding production goals and objectives.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.

Education

High School -

Huffman High School
05.2000

Skills

  • Order Processing
  • Cash Handling
  • Problem Solving
  • Type 30 wpm
  • Data Entry
  • Collections
  • Manage accounts
  • Asset Protection
  • Word
  • Excel
  • Outlook
  • World-Class Customer Service
  • View enclosed CCTV
  • Up-Selling/Sales Support
  • Customer Order Fulfillment
  • Call Center Operations
  • Technical/User Support
  • Complaint Handling
  • Reports & Documentation

Profile Snapshot

Ten years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building and support. MS Office 'power-user' with additional proficiencies in assorted databases.

References

References available upon request.

Timeline

CSR

PNC
10.2019 - Current

Account Executive

YP
10.2015 - 07.2019

Asset Protection

Sears
02.2015 - 04.2017

Telesales

AT&T INC
05.2005 - 01.2015

Assembly Line Production Worker

Personnel Staffing
05.2004 - 04.2005

High School -

Huffman High School

Similar Profiles

CREATE PROFILE
Yvonne White