Tiffany Whitfield
Salem,VA
Summary
Dynamic manager with a proven track record at Burger King, specializing in team leadership and inventory management. Recognized for mentoring staff, and implementing effective strategies that boost productivity. Demonstrates strong skills in financial accuracy and customer service, while maintaining compliance with health regulations. Committed to driving results and fostering a successful team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Burger King
04.2021 - 07.2024
- Inventory, cash handling, opening and closing paperwork
- Make inventory orders
- Work in kitchen
- Led a team of 10 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Cashier/Customer Service
McDonalds
06.2020 - 04.2021
- Cash handling
- Customer service
- Taking orders
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
In-Home Childcare Provider
Teresa Lambert
03.2019 - 06.2020
- Supervised and cared for children ranging in age from 3 months to 11 years
- Created a safe and nurturing environment for children, ensuring their well-being at all times
- Planned and implemented age-appropriate activities to promote physical, social, and cognitive development
- Engaged children in educational play, fostering creativity and curiosity
- Established positive relationships with parents/guardians through effective communication and regular updates on child's progress
- Administered first aid when necessary, providing immediate medical attention as required
- Followed established routines for meals, naps, and bedtime to ensure consistency in the child's daily schedule
- Assisted with homework assignments or supervised independent study time for school-aged children
Team Member
Church's Chicken
01.2012 - 07.2014
- Collaborated with team members to achieve project goals and deliver high-quality results
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Utilized effective time management skills to prioritize tasks within the team's workflow
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Manager
Arbys
08.2006 - 07.2008
- Led a team of 6 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Education
High school - General Studies
Colorado State Academy of Arvada
Arvada, CO11.1999
Skills
- Kitchen operations experience
- Interviewing
- Childcare
- Cleaning Experience
- Upselling
- Management
- Payroll
- Leadership
- Financial accuracy
- Mentoring
- Personnel management skills
- Recruiting
- Cooking
- Microsoft Word
- Food handling skills
- Babysitting
- Sales
- Scheduling
- Inventory management
- Budget management
- MS office
- Profit and loss management
Websites
Certification
ServSafe
Entry Level Payroll Specialist
Timeline
Manager
Burger King
04.2021 - 07.2024
Cashier/Customer Service
McDonalds
06.2020 - 04.2021
In-Home Childcare Provider
Teresa Lambert
03.2019 - 06.2020
Team Member
Church's Chicken
01.2012 - 07.2014
Manager
Arbys
08.2006 - 07.2008
High school - General Studies
Colorado State Academy of Arvada
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