Tiffany Whitman
Terrell,TX
Summary
Experienced Patient Access Rep with over [20] years of experience in Emergency and Medical office. Excellent reputation for resolving problems and improving satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
MSA
Greenville VA
10.2023 - Current
- Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
- Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
- Attends the required corporate integrity and compliance training and education programs.
- Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
- Complies with all HIPAA standards. Continually demonstrate the ability to determine appropriate patient status.
- Register patients with correct account number. Obtain appropriate signatures and order radiological exams.
- Schedules and complete benefit information to include patient estimates and obtaining required authorizations.
- Insures appropriate co-pays are collected, balances receipts and secures the cash drawer at close of shift.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Performs other tasks and assists in other areas as assigned and needed by the Supervisor, Coordinator, Director and Assistant Director of Diagnostic Imaging and Radiologist or Administrator within our Hospital District. Performs any other tasks to fill the need of the department, hospital and its patients.
Kennel Assistant
Paws Up
01.2023 - Current
- Kept animals clean and free of contaminants to promote optimal health.
- Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Protected animals from care errors by maintaining clear and secure tags.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Scheduler
Hunt Regional Open Imaging
02.2023 - 10.2023
- Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
- Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
- Attends the required corporate integrity and compliance training and education programs.
- Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
- Complies with all HIPAA standards.
Continually demonstrate the ability to determine appropriate patient status. - Register patients with correct account number.
Obtain appropriate signatures and order radiological exams. - Schedules and complete benefit information to include patient estimates and obtaining required authorizations.
- Insures appropriate co-pays are collected, balances receipts and secures the cash drawer at close of shift.
- Performs other tasks and assists in other areas as assigned and needed by the Supervisor, Coordinator, Director and Assistant Director of Diagnostic Imaging and Radiologist or Administrator within our Hospital District. Performs any other tasks to fill the need of the department, hospital and its patients.
911 Dispatcher
Kaufman County Sheriff's Office
10.2022 - 12.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Team OTR Driver Contracted With Tribe/ Expeditor S
BRS Enterprises LLC/ Billy Shaw Owner Op
01.2019 - 09.2022
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Student
On Track Truck Driving School/ CDL Test Truck
06.2018 - 12.2018
- Followed school and classroom policies, regulations, dress codes and schedules.
Concierge
Baylor Heart Hospital
03.2015 - 05.2018
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Patient Access Representative/ Scheduling/Unit Secretary
Children's Medical Center / ER/ Center For Cancer
10.2011 - 04.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Lead Patient Access Representative
Baylor Mesquite/ Baylor ER
03.2001 - 10.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
High School Diploma -
South Garland High School
Garland, TX06.1989
Skills
- Prioritizing Situations
- Information Gathering and Relay
- Data Systems Operation
- Data Entry
- Active Listening
- Computer Skills
- Information Intake
- Critical Thinking
- Verbal and Written Communication
- Teamwork and Collaboration
- Conflict Resolution
- Customer Satisfaction
References
PERSONAL REFERENCES:
Jimmie Graves Police Officer Friend 25 years 469-203-2485
Lynn Shepard Police Officer Friend 33 years 501-517-4474
Renee Allen Teacher Friend 33 years 870-404-5951
Timeline
MSA
Greenville VA
10.2023 - Current
Scheduler
Hunt Regional Open Imaging
02.2023 - 10.2023
Kennel Assistant
Paws Up
01.2023 - Current
911 Dispatcher
Kaufman County Sheriff's Office
10.2022 - 12.2022
Team OTR Driver Contracted With Tribe/ Expeditor S
BRS Enterprises LLC/ Billy Shaw Owner Op
01.2019 - 09.2022
Student
On Track Truck Driving School/ CDL Test Truck
06.2018 - 12.2018
Concierge
Baylor Heart Hospital
03.2015 - 05.2018
Patient Access Representative/ Scheduling/Unit Secretary
Children's Medical Center / ER/ Center For Cancer
10.2011 - 04.2018
Lead Patient Access Representative
Baylor Mesquite/ Baylor ER
03.2001 - 10.2011
High School Diploma -
South Garland High School
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