Tiffany Wickers
Browns Mills,NJ
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
15
15
years of professional experience
Work History
Teller
ABCO Federal Credit Union
Willingboro, NJ
05.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Manager
Banana Republic Factory Store
Jackson , NJ
05.2014 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Collaborated with head of store to improve customer service processes and support structures company-wide.
- Was the direct assistant to the head of store.
- Responsible for on boarding and training.
Sales Associate Team Leader
Gap Factory
Jackson , NJ
09.2007 - 05.2014
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Education
Allentown High School
Allentown, NJ09.2000
Skills
- Account Reviews
- Customer Relations
- Bill Payment Receipt
- Ability to Reason
- Customer Satisfaction
- Customer Needs Assessments
- Prioritizing and Planning
- Financial Transactions
- Operational Excellence
- Policy Reinforcement
- Social Perceptiveness
- Reading Comprehension
- Critical Thinking
- Bank Transaction Processing
- Customer Service
- Banking Products and Services
- Problem Anticipation and Resolution
- Cash Drawer Reconciliation
- Work Prioritization
- Proactive and Focused
- Check Cashing
- Maintaining Clean Work Areas
Timeline
Teller
ABCO Federal Credit Union
05.2021 - Current
Customer Service Manager
Banana Republic Factory Store
05.2014 - 05.2021
Sales Associate Team Leader
Gap Factory
09.2007 - 05.2014
Allentown High School
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