Tiffany Wickliffe

• Oversaw day-to-day production activities in accordance with business objectives.
• Train and guide a team of 14 FTE to maintain high productivity and performance metrics.
• Recruit, hire, and train initial personnel.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cut companies cost by condensing office spaces, reducing supplies expense.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Met customer service standards and expectations consistently by effectively communicating, actively listening and solving concerns.

Accomplishments:

• Exceeded revenue growth by 3% quarterly by partnering with stakeholders.
• Negotiating contracts for higher rates for services.
• Hosted continual trainings and in-services to improve work flow, performance, quality and reduced employee turn over rates.

• Develop and implement department policies and procedures adhering to quality and performance measures.
• Recruit, interview and hire staff members offering exceptional talent and great skills to improve teams performance.
• Produce payroll activities on weekly basis.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Ambassador on (2) specialized units conducting environmental rounds, monitoring service requests, and collaborating with clinical staff to help meet patients needs.
• Serves as Grievance Officer resolving verbal and written claims and pursues resolutions.
• Created staff work assignments and monitored activity for efficient follow through.
• Supervises (12) social workers 10 FTE/2 PTE
• Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Supervises and Coordinates resident's discharge planning process by initiating home care and other services before resident’s return to community.
• Lead performance improvement projects based on QAPI efforts.
• Conduct monthly audits analyzing company quality indicators.
• Collaborate with corporate, administration and department directors to correct and improve services.

Accomplishments:

• Restructured departments workflow to improve employee moral and streamlining processes to improve overall efficiency.
• Reduced complaints by 70%.

• Managed Trach and Alzheimer's units while supervising social service department of (3) full-time and (1) part-time social workers.
• Participated in interdisciplinary medical rounds evaluating areas of improvement in patient care and environmental factors.
• Maintained policies and procedures to be in compliance with federal and state regulations.
• Facilitated Comprehensive Care Plan meetings involving residents, families, and interdisciplinary teams.
• Organized discharges and make necessary referrals for continuum of care.
• Initiated PASRR Level II evaluations for residents suspected of having serious mental illness and/or intellectual disability.
• Served as grievance officer overseeing grievance process, tracking and receiving grievances, performing full investigations, and providing resolution to residents and families within specific time frame.
• Involved in QAPI Committee creating statistical reports and data to maintain and improve safety and quality of facilities functions.

Accomplishments:

• Organized AA programs and one-on-one counseling services with CHE Behavioral Health Services for 10-15 residents monthly.

• Supervised staff of (2) social workers.
• Initiated Psychosocial Evaluations to assess patients social and emotional needs.
• Contributed in development of comprehensive treatment plans for residents.
• Partake in discharge planning and community referrals.
• Conducted PASRR Level II referrals to Ascend.
• Participated in Quality Assessment and Assurance Committee.
• Served as facility grievance representative.
• Involved in Risk Management Meetings to identify, analyze, evaluate and develop plan of correction with continual monitoring.

Accomplishments:

• Created new departmental policies and procedures to maintain state survey readiness.
• Increased census by 40% partnering with other health care agencies.

• Initiated psychosocial assessments, care plans, goals, discharge planning, and submission of progress notes promptly.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Organized clinical documentation, treatment plans and referrals.
• Initiation of MOLST and other advance directives.
• Communicated with vendors to assist with planning resident’s admission, community reentry, or transfer to another facility.
• Provided ongoing counseling to help patients deal with conditions and processes.
• Attended in-service educational workshops, conferences and training courses weekly to advance professional knowledge in SNF setting.

Accomplishments:

• Lead administrative conference meetings and produced statistical reports to improve facilities revenue streamline.
• Restructured psychosocial assessments, goals and careplans.
• Updated polices and procedures to be in compliance with state and federal regulations.

• Performed (15+) psychosocial assessments weekly to identify patients' specific social, emotional, mental, and physical needs.
• Worked with interdisciplinary care team creating plan of care for patients to improve healthy outcomes.
• Established and maintained cooperative flow of communication with appropriate acute care and sub-acute care institutions, physician office practices, and community organizations to monitor patients well-being and safety.
• Facilitated home care referrals and other services to promote patient safety in home.

Accomplishments:

• Reduce cost of patient care.