TIFFANY WICKLIFFE

Work History

Premier Home Health Care Inc.

01.2023 - Current

Oversee day-to-day production activities in accordance with business objectives.
Train and guide a team of 14 FTE to maintain high productivity and performance metrics.
Recruit, hire, and train initial personnel.
Implement business strategies, increasing revenue and effectively targeting new markets.
Cut companies cost by condensing office spaces, reducing supplies expense.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Exceeded revenue growth by 3% quarterly by partnering with stakeholders
Negotiating contracts for higher rates for services.
Hosted continual trainings and in-services to improve workflow, performance, quality and reduced 50% employee turnover rates.

Plaza Rehab and Nursing Center

01.2022 - 01.2023

Developed and implemented department policies and procedures adhering to quality and performance measures.
Supervised (12) social workers 10 FTE/2 PTE.
Recruited, interviewed and hired staff members offering exceptional talent and great skills to improve teams performance.
Produced payroll activities on weekly basis.
Established preliminary and comprehensive assessment for social service needs of consumers.
Ambassador on (2) specialized units conducting environmental rounds, monitoring service requests, and collaborating with clinical staff to help meet patient’s needs.
Served as Grievance Officer resolving verbal and written claims reducing complaints by 70%.
Created staff work assignments and monitored activity for efficient follow through.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Supervised and Coordinated resident's discharge planning process by initiating home care and other services before resident's return to community.
Lead performance improvement projects based on QAPI efforts.
Conducted monthly audits analyzing company quality indicators.
Collaborated with corporate, administration and department directors to correct and improve services.
Restructured departments workflow to improve employee morale and streamlining processes to improve overall efficiency

New Vanderbilt Rehabilitation

04.2021 - 01.2022

Managed Trach and Alzheimer's units while supervising social service department of (3) full-time and (1) part-time social workers.
Maintained policies and procedures to be in compliant with federal and state regulations.
Facilitated Comprehensive Care Plan meetings involving residents, families, and interdisciplinary teams.
Organized discharges and make necessary referrals for continuum of care.
Initiated PASRR Level II evaluations for residents suspected of having serious mental illness and/or intellectual disability.
Served as grievance officer overseeing grievance process, tracking and receiving grievances, performing full investigations, and providing resolution to residents and families within specific time frame.
Involved in QAPI Committee creating statistical reports and data to maintain and improve safety and quality of facilities functions.
Organized AA programs and one-on-one counseling services with CHE Behavioral Health Services for 10-15 residents monthly.

Hudson Pointe at Riverdale Center for Nursing and Rehabilitation

02.2020 - 03.2021

Supervised staff of (2) social workers.
Initiated Psychosocial Evaluations to assess patients social and emotional needs.
Contributed to development of comprehensive treatment plans for residents.
Partake in discharge planning and community referrals.
Conducted PASRR Level II referrals to Ascend.
Participated in Quality Assessment and Assurance Committee.
Served as facility grievance representative.
Involved in Risk Management Meetings to identify, analyze, evaluate and develop plan of correction with continual monitoring.
Created new departmental policies and procedures to maintain state survey readiness.
Increased census by 40% partnering with other health care agencies.

Citadel Rehabilitation and Nursing Center at Kingsbridge

05.2017 - 01.2020

Initiated psychosocial assessments, care plans, goals, discharge planning, and submission of progress notes promptly.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Organized clinical documentation, treatment plans and referrals.
Initiation of MOLST and other advance directives.
Communicated with vendors to assist with planning resident's admission, community reentry, or transfer to another facility.
Provided ongoing counseling to help patients deal with conditions and processes.
Attended in-service educational workshops, conferences and training courses weekly to advance professional knowledge in SNF setting.
Lead administrative conference meetings and produced statistical reports to improve facilities revenue streamline.
Restructured psychosocial assessments, goals and care plans.
Updated policies and procedures to follow state and federal regulations.

Centers Plan for Healthy Living

04.2016 - 05.2017

Performed (15+) psychosocial assessments weekly to identify patients' specific social, emotional, mental, and physical needs.
Worked with interdisciplinary care team creating plan of care for patients to improve health outcomes.
Established and maintained cooperative flow of communication with appropriate acute care and sub-acute care institutions, physician office practices, and community organizations to monitor patients well-being and safety.
Facilitated home care referrals and other services to promote patient safety in home.