Tiffany Wicks
West Point ,MS
Summary
Hardworking employee who is able to thrive in a fast paced environment with great customer service, multitasking, problem solving skills, time management abilities and able to handle confidental information.
Overview
19
19
years of professional experience
Work History
204B (Manager in Training)
USPS, United States Postal Service
Starkville, MS
11.2024 - Current
- Resolved customer inquiries promptly and efficiently.
- Oversee timekeeping for staff.
- Ensured seamless operations by stepping in for managers on leave.
- Resolved customer issues through phone and face-to-face interactions.
- Ensured completion of all tasks by employees efficiently.
- Delegating employee assignments, monitored progress and evaluated performance.
Driver Safety Instructor Adhoc
USPS, United States Postal Service
Starkville, MS
09.2022 - Current
- Facilitated driver understanding of postal vehicle operations and safety.
- Utilized PowerPoint to present training slides to new employees.
- Ensure new employees achieve proficiency in each skill.
- Developed and populated completion data in Excel chart for efficient communication.
- Organized timelines for training sessions.
Secretary
House of Life Freedom Ministry
Starkville, MS
01.2022 - Current
- Assisted in preparing materials for outreach programs and services.
- Maintained office supplies inventory to ensure smooth operations.
- Supported leadership with administrative tasks and project management.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Counting money, making weekly,deposits, and balancing checkbook monthly
City Carrier
USPS, United States Postal Service
Starkville, MS
08.2018 - Current
- Delivered mail and packages efficiently across designated routes.
- Managed customer inquiries and resolved delivery issues promptly.
- Maintained postal vehicle cleanliness and operational readiness daily.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Assisted with sorting mail at post office when needed.
Manager
Captain D's Seafood
West Point, MS
08.2014 - 03.2018
- Completed employee schedules.
- Conducted comprehensive training sessions for new hires.
- Recruited and onboarded new team members.
- Coordinated employee coverage during unexpected absences.
- Performed detailed audits of register totals and petty cash stored in safe.
- Implemented corrective actions for staff.
- Mastered performance in all business roles.
- Resolved customer complaints through phone and face-to-face interactions.
Cashier/cook
Captain D's Seafood
Columbus, MS
06.2008 - 09.2012
- Maintained accurate cash drawer and balanced at end of shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Administrative Assistant
East Mississippi Community College
Columbus, MS
06.2006 - 05.2008
- Handled incoming calls for career and technical counselors.
- Coordinated test schedules for students.
- Organized and filed paperwork for career tech classes.
- making copies of all paperwork necessary for students
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
LPN -
East Mississippi Community College
Columbus, MS07-2013
Associate of Science -
East Mississippi Community College
Mayhew, MS05-2008
High School Diploma -
West Point High School
West Point05-2006
Skills
- Customer service
- Employee training
- Performance evaluation
- Microsoft Excel
- Project management
- Staff scheduling
- Timekeeping management
- Operational oversight
- Training development
- Problem solving
- Schedule management
- Financial management
- Customer relationship management (CRM)
- Self motivation
- Managing operations and efficiency
- Computer skills
Timeline
204B (Manager in Training)
USPS, United States Postal Service
11.2024 - Current
Driver Safety Instructor Adhoc
USPS, United States Postal Service
09.2022 - Current
Secretary
House of Life Freedom Ministry
01.2022 - Current
City Carrier
USPS, United States Postal Service
08.2018 - Current
Manager
Captain D's Seafood
08.2014 - 03.2018
Cashier/cook
Captain D's Seafood
06.2008 - 09.2012
Administrative Assistant
East Mississippi Community College
06.2006 - 05.2008
LPN -
East Mississippi Community College
Associate of Science -
East Mississippi Community College
High School Diploma -
West Point High School
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