TIFFANY WIGGINS
Grayson
Summary
Insurance claims professional with experience in evaluating and processing claims to ensure fair and timely settlements. Known for thorough investigations, efficient resolution of claims, and delivering reliable results under pressure. Skills include negotiation, attention to detail, and effective communication. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
MidAmerica Catastrophe Services
10.2024 - 12.2024
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Auto Desk Adjuster
Pilot Catastrophe
06.2024 - 07.2024
- Responsible for reviewing liability claims involving auto damage resulting from hail damage and total flood
- Checked for insurance coverage to determine reimbursement amount
- Duties included making decisions about liability/compensability, evaluating losses, and negotiating settlements
- The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claims management process
- Prepared insurance forms containing a record of the expenses and other recommendations, providing estimates of cost of components and labor based on typical industry prices enabling a determination of final costs for the carrier
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
Mortgage Loan Originator
Nexa Mortgage, LLC
12.2021 - Current
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Worked with underwriters to fix application problems and resolve issues.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Compiled closing packages for drafting and presentation accuracy.
- Developed and maintained relationships with customers, lenders and other third parties.
Assistant Claims Adjuster
Shrita Ward
01.2021 - 03.2023
- Company Overview: Pilot Catastrophe Service | Auto and Property Claims Adjuster
- Assisted with reviewing liability claims involving bodily harm or 3rd-party property damage resulting from car accidents, slip and falls, dog bites, or alleged negligence
- Assisted with conducting inspections on properties to discover the degree of damage
- Checked for insurance coverage to determine reimbursement amount
- Mapped out property details, created loss estimates, calculated the costs of property damage and repair using Xactimate
- Prepared insurance forms containing a record of the expenses and other recommendations, providing estimates of cost of components and labor based on typical industry prices enabling a determination of final costs for the carrier
- Pilot Catastrophe Service | Auto and Property Claims Adjuster
- Prepared detailed reports by compiling findings from investigations and analysis of claims.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Collaborated with adjusters and investigation teams to gather necessary information for accurate claims assessment.
- Improved claim processing efficiency by streamlining documentation and communication procedures.
- Delivered concise written summaries of claim details for use in management reports or legal proceedings as required.
- Developed a strong understanding of insurance policies, regulations, and industry best practices to ensure accurate claims handling.
- Analyzed policyholder data to identify trends impacting overall claims performance, proposing recommendations for improvements as needed.
- Maintained detailed records of all claim-related activities, ensuring accuracy for future reference and audits.
- Liaised between internal departments and external partners such as repair shops or medical providers to facilitate seamless claim resolution processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
Mortgage Loan Originator
First Option Mortgage, LLC
10.2019 - 12.2021
- Sell loan products and meet loan production goals monthly
- Perform business development tasks, including managing the pipeline by generating leads and referral business, and maintaining relationships with existing and past clients
- Meet and communicate with applicants to explain the risks and benefits, as well as the terms of loan products and government regulations
- Obtain Hazard Insurance for purchase sales transactions
- Responsible for reviewing declaration page for proper coverage, RVC and deductible premiums
- Obtain and analyze financial documentation and review credit data and Property Appraisal for Value
- Obtain relevant information and evaluate applicants' financial status, including credit history, debt-to-income ratio, and appraisal reports, to determine recommendation for loan approval
- Ensure all necessary information and documentation is submitted to the loan underwriting department and is recorded properly in electronic file format
- Represent the employer at community events and host seminars
- Maintain current knowledge of all applicable lending regulations, the economy, market rates, vendors, and competitors while consistently delivering first-class customer service
Realtor
Virtual Properties.com
12.2018 - 07.2021
- Participate in active marketing initiatives, from cold calling to attending industry events
- Interview clients to determine their precise wants, needs, budgets, and geographic limitations
- Prepare and proofread real estate documents, from leases to closing contracts
- Review property inspection reports for repairs on purchase sales transactions
- Attend closing dates and provide support for clients
- Meeting monthly/quarterly sales goals
- Maintain a high level of customer satisfaction
- Follow up with prospects throughout the sales process
- Prospecting, marketing & promoting new business
- Maintaining a relationship with the Realtor community
- Working & communicating effectively with customers & team members throughout transaction
Owner
Legacy Transportation
09.2009 - 08.2019
- Managed vendor contracts to ensure competitive rates and maintain budgetary compliance.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for patient drop offs
- Organized records of vehicles, schedules and completed orders.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
Branch Manager
Mid-Atlantic Capital
06.2003 - 06.2009
Education
High School Diploma -
Oakland Technical High School
Oakland, CA06-2001
Skills
- Claim Handling
- Licensed Realtor
- Luxury home sales
- New sales concepts
- Licensed Loan Originator
- Mortgage industry guidelines
- Investigations
- Customer Service
- Detail Oriented
- Interpersonal Skills
- Multitasking
- Time Management
- Microsoft Office
- Guidewire
- CC One
- Next Gen
- Automated underwriting system (AUS)
- Leadership skills
Licensesskillstraining
Licensed Realtor with 10 years’ experience in Luxury and previous home sales, Licensed Loan Originator with 15+ years of extensive knowledge of mortgage industry guidelines, Excellent organizational skills, Assisting Claims Handling & Investigations, Customer Service, Detail Oriented, Claims Documentation, Collaboration & Interpersonal Skills, Multitasking, Time Management
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- Licensed Independent Insurance Adjuster – All Lines Department of Financial Services or equivalent regulatory body where licensing is required by the state.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Licensed Insurance Agent/Broker - GA Department of Insurance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Healthcare benefitsWork from home optionFlexible work hoursPersonal development programsWork-life balanceTimeline
Property Desk Adjuster
MidAmerica Catastrophe Services
10.2024 - 12.2024
Auto Desk Adjuster
Pilot Catastrophe
06.2024 - 07.2024
Mortgage Loan Originator
Nexa Mortgage, LLC
12.2021 - Current
Assistant Claims Adjuster
Shrita Ward
01.2021 - 03.2023
Mortgage Loan Originator
First Option Mortgage, LLC
10.2019 - 12.2021
Realtor
Virtual Properties.com
12.2018 - 07.2021
Owner
Legacy Transportation
09.2009 - 08.2019
Branch Manager
Mid-Atlantic Capital
06.2003 - 06.2009
High School Diploma -
Oakland Technical High School
Similar Profiles
Kyle KeysKyle Keys
Inside Claims Adjuster at Pilot Catastrophe ServicesInside Claims Adjuster at Pilot Catastrophe Services
Orville Barrington WrightOrville Barrington Wright
Independent Adjuster at Pilot Catastrophe Services,Independent Adjuster at Pilot Catastrophe Services,
Samone StephensSamone Stephens
Independent Adjuster at Pilot Catastrophe ServicesIndependent Adjuster at Pilot Catastrophe Services
JUAN B De Los Santos MartinezJUAN B De Los Santos Martinez
Commercial Truck Driver at U.S. XpressCommercial Truck Driver at U.S. Xpress
Julissa SalazarJulissa Salazar
Shift Supervisor at Chic-Fil-AShift Supervisor at Chic-Fil-A