Tiffany Wilbanks
BOONEVILLE,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
ACCO
Booneville, MS
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated professionally with colleagues, freelancers and clients.
Machine Operator
Custom Engineered Wheels
Baldwyn, MS
12.2020 - 09.2021
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
PRN Nurse
Tishomingo Manor Nursing Home
Iuka, MS
06.2019 - 11.2020
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Administered medications to patients and monitored response to medications.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints and current symptoms.
Registered Nurse
Tishomingo County Living Center
Iuka, MS
06.2018 - 12.2018
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Implemented medication and IV administration, catheter insertion and airway management.
- Monitored patient reactions to drugs and carefully documented findings.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Agency Nurse
OR Nurses
Memphis, TN
09.2013 - 06.2018
- Communicated with patient's family or friends to provide advice, comfort and release instructions.
- Collected samples for lab testing to diagnose conditions.
- Administered injections, prescribed medications and enemas and cleaned and dressed wounds to assist with basic medical care.
- Arranged transportation to admit, transfer or discharge patients.
- Monitored patient fluid intake and output to compose patient charts.
- Reviewed care plans to verify patient's diagnosis, treatment goals and specific nursing orders.
- Observed patients under treatment to identify progress or side effects of medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Staff Nurse
Magnolia Regional Health Center
Corinth, MS
07.2010 - 09.2017
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
Store Manager
Movie Gallery
Iuka, MS
01.2002 - 03.2010
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Education
Associate of Applied Science - Nursing
Northeast Mississippi Community College
Booneville, MS05.2010
Associate of Arts - Liberal Arts And General Studies
Northeast Mississippi Community College
Booneville, MS05.2004
High School Diploma -
Alcorn Central High School
Glen, MS05.2002
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Responding to Difficult Customers
- Customer Account Management
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Understanding Customer Needs
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Inbound and Outbound Calling
- Document and Records Management
- Time Management
- Inventory Management
- Patient and Empathetic
- Excellent Attention to Detail
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
ACCO
09.2021 - Current
Machine Operator
Custom Engineered Wheels
12.2020 - 09.2021
PRN Nurse
Tishomingo Manor Nursing Home
06.2019 - 11.2020
Registered Nurse
Tishomingo County Living Center
06.2018 - 12.2018
Agency Nurse
OR Nurses
09.2013 - 06.2018
Staff Nurse
Magnolia Regional Health Center
07.2010 - 09.2017
Store Manager
Movie Gallery
01.2002 - 03.2010
Associate of Applied Science - Nursing
Northeast Mississippi Community College
Associate of Arts - Liberal Arts And General Studies
Northeast Mississippi Community College
High School Diploma -
Alcorn Central High School
Similar Profiles
Tiffany GodseyTiffany Godsey
Customer Service Representative at AccoCustomer Service Representative at Acco
Gabriel DyeGabriel Dye
Project Engineer at ACCOProject Engineer at ACCO
Aiden MasseyAiden Massey
Helper at ACCO Engineered SystemsHelper at ACCO Engineered Systems
Ma'Niah Williamson, CCMAMa'Niah Williamson, CCMA
Production Team Member at Toyota Motor ManufacturingProduction Team Member at Toyota Motor Manufacturing
Joshua JohnsonJoshua Johnson
Civil Engineer at Natchez Trace ParkwayCivil Engineer at Natchez Trace Parkway