Tiffany Wilkerson
Summary
Dynamic Senior Record Retrieval Specialist with a proven track record at Insight Service Group, excelling in legal document preparation and compliance with HIPAA. Adept at client relationship management and training teams, I effectively summarize complex medical records, ensuring accuracy and confidentiality in high-stakes environments.
Overview
18
18
years of professional experience
Work History
Guest Advocate
Alterra
11.2024 - 01.2025
- Processed payments for guest reservations, incidentals, and other charges.
- Maintained updated records of guest reservations and preferences for future visits.
- Verified guest reservations and room assignments.
- Created, modified and cancelled guest reservations using the property management system.
- Updated records of guest reservations, cancellations, requests, and comments into the computer system.
- Maintained accurate records of all guest reservations and payments.
- Checked guest reservations and ensured availability of rooms for arriving guests.
- Organized data entry related to guest reservations and billing information.
Patient Advocate
Harmony Care
08.2024 - 10.2024
- Managed database of patient information and frequently used computerized systems to track details.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Maintained a thorough knowledge of medical treatments and procedures.
Senior Record Retrieval Specialist
Insight Service Group
02.2023 - 12.2023
- Managed over 70 clients and their ongoing accounts with obtaining legal and confidential records/documents prepared legal documents such as subpoenas, motions and obtained patient authorizations, summarized legal and medical records in preparation for upcoming trials as well as reviewing legal and medical records such as Progress/Doctor's Notes, Radiology/Pathology Reports, Treatment Plans and making sure such records were indexed and distributed properly in compliance with HIPAA laws and state regulations.
Data Entry Clerk
Randstad
11.2021 - 06.2022
- (Temp Project) Reviewed and researched backlogged unemployment claims for the State of California.
Customer Service Representative
Manpower
01.2021 - 06.2021
- (Temp Project) Assist customers with COVID related concerns/questions and provide the necessary resources on a supervisor level. Assist and train peers with questions they have regarding work policies, expectations etc. and handle escalated calls/concerns.
General Clerk II
Rollout Systems LLC - Naval Air Station Lemoore, CA
Lemoore, CA
10.2018 - 09.2019
- Assisted a naval rag squadron by managing customer accounts in DTS and Citibank. Process travel vouchers, update logbooks to reflect the correct hours the jets have been flown, run daily reports through SHARP and NALCOMIS to account for flight schedules and hours while providing ongoing customer service to military personnel.
Supervisor of Customer Service Department
Second Image National - San Dimas, CA
San Dimas, CA
10.2012 - 01.2014
- Managed over 40 clients and their ongoing accounts with obtaining legal and confidential records/documents, prepared legal documents such as subpoenas, motions and obtained patient authorizations, summarized legal and medical records in preparation for upcoming trials as well as reviewing legal and medical records such as Progress/Doctor's Notes, Radiology/Pathology Reports, Treatment Plans and making sure such records were indexed and distributed properly in compliance with HIPAA laws and state regulations.
Transcriptionist
Paramount Studios - Hollywood, CA
Hollywood, CA
01.2009 - 02.2012
- Transcriber - Transcribed recorded tapes from the "Dr. Phil" and the "Doctors" T.V. Show.
Cashier/Customer Service
Target - Los Angeles, CA
Los Angeles, CA
02.2007 - 08.2008
- Assist customers with merchandise, purchases, operated the cash register and stocked the shelves.
Education
High School Diploma -
Bonita High School
La Verne07.2008
Skills
- Effective communication
- Team leadership
- Training and mentoring
- Conflict resolution
- Record retrieval
- Legal document preparation
- Patient authorization
- Medical record review
- Compliance with HIPAA
- Client relationship management
- Data entry
- Customer service
- Attention to detail
- EMR Systems
- Medical Records
- Office Management
- Administrative Experience
Timeline
Guest Advocate
Alterra
11.2024 - 01.2025
Patient Advocate
Harmony Care
08.2024 - 10.2024
Senior Record Retrieval Specialist
Insight Service Group
02.2023 - 12.2023
Data Entry Clerk
Randstad
11.2021 - 06.2022
Customer Service Representative
Manpower
01.2021 - 06.2021
General Clerk II
Rollout Systems LLC - Naval Air Station Lemoore, CA
10.2018 - 09.2019
Supervisor of Customer Service Department
Second Image National - San Dimas, CA
10.2012 - 01.2014
Transcriptionist
Paramount Studios - Hollywood, CA
01.2009 - 02.2012
Cashier/Customer Service
Target - Los Angeles, CA
02.2007 - 08.2008
High School Diploma -
Bonita High School
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