Tiffany Willcox
Boone
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Food Service Leader
Kwik Star
Perry
04.2022 - 12.2025
- Lived company values and mission statement.
- Conducted regular inventory audits to minimize waste and optimize supply levels.
- Monitored food quality to ensure adherence to safety and taste standards.
- Trained new employees on food preparation and customer service standards.
- Performed regular maintenance checks on kitchen equipment.
- Monitored cost-control systems to maintain budget goals.
- Created weekly reports detailing sales, labor costs, profits and losses.
- Ensured compliance with food safety regulations and quality control standards.
- Enforced health and safety regulations among all employees.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Online Department Manager
Hyvee
Boone
02.2020 - 04.2022
- Developed and implemented strategic plans to enhance departmental efficiency and customer satisfaction.
- Trained and mentored team members on best practices and company policies.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Balanced workloads to meet targets without overtaxing employees.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Led team meetings to communicate targets, share updates, and gather feedback.
Produce/meat dept manager
Countryside Market
Durand
07.2015 - 12.2019
- Led team in implementing quality control measures to enhance product freshness and safety standards.
- Streamlined inventory management processes to reduce stock discrepancies and improve order accuracy.
- Implemented seasonal product rotations to maximize sales and minimize inventory loss.
- Ordered, received, and stocked merchandise in a timely manner.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Maintained accurate inventory records and monitored stock levels.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Collaborated with suppliers to negotiate favorable terms and ensure consistent product availability.
- Executed budget management strategies to optimize department profitability and reduce waste.
- Monitored food safety compliance, ensuring adherence to local health regulations and company policies.
Hardline/softline/front end lead
Bed Bath and Beyond
Rockford
08.2000 - 09.2008
- Led front-end development team to enhance user interface, improving overall customer engagement.
- Developed and maintained technical documentation for front-end processes and best practices.
- Providing technical guidance to junior members of the team when needed.
- Managing workloads among team members based on individual strengths and availability.
- Performed cash handling duties such as counting money, balancing tills, and processing payments from customers.
- Performed daily opening and closing duties such as counting money, balancing tills and preparing bank deposits.
- Performed daily opening and closing duties including setting up registers, balancing tills, reconciling receipts, and counting money.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Maintained records of transactions, balancing accounts accurately at the end of each day.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
Harlem High School
Machesney Park, ILNot Applicable - English/chemistry
Rock Vallet College
08.1993 - 12.1993
Skills
- Food safety
- Inventory management
- Budget management
- Quality control
- Team supervision
- Staff training
- Problem solving
- Effective communication
- Continuous improvement mindset
- Cash handling proficiency
- Employee scheduling
- Food allergy safety
- Health code compliance
- Basic mathematics
- Supply ordering
- ServSafe certification
- Food and safety standards
- Equipment maintenance
- Strong work ethic
- Interpersonal relationship building
Certification
• HIPPA certified
• ServSafe food certified
• ServSafe food certified
References
References available upon request.
Timeline
Food Service Leader
Kwik Star
04.2022 - 12.2025
Online Department Manager
Hyvee
02.2020 - 04.2022
Produce/meat dept manager
Countryside Market
07.2015 - 12.2019
Hardline/softline/front end lead
Bed Bath and Beyond
08.2000 - 09.2008
Not Applicable - English/chemistry
Rock Vallet College
08.1993 - 12.1993
Harlem High School