Tiffany Williams
Chesapeake,VA
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Child Care Provider
Private Households
01.2015 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Financial Support Case Worker
State Of Alabama
07.2010 - 12.2012
- Conducted interviews with applicants to determine eligibility for government financial assistance. Entered and processed data.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Contacted schools, public and private organizations, and employers to verify data and discrepancies.
- Handled a case load of over 800 cases, while maintaining accurate records
- Handled a heavy call volume while returning all messages in a timely manner
- Evaluated cases to determine if food assistance fraud had occurred and began investigations
- Assisted clients in identifying community resources and connecting with appropriate services.
- · Dealt with potentially hostile and hostile clients and de-escalated the situations.
- Collaborated with other departmental agencies such as Public Assistance, Child Welfare, and Child Support.
- Updated case records to reflect reported and unreported information.
- Resolved complaints from applicants and clients.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Interpreted and explained policies and regulations.
- Assisted in disaster relief efforts after a tornado devastated the state.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, Virginia12.2008
Skills
- Records Preparation
- Information Processing
- Reading Comprehension
- Clerical Experience
- Manage Calendars
- Records Verification
- Data Recording
- Client Relations
- Schedule Management
- Record Sorting and Filing
- Accounting Support
Timeline
Child Care Provider
Private Households
01.2015 - Current
Financial Support Case Worker
State Of Alabama
07.2010 - 12.2012
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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