Tiffany Williams
Rock Hill,USA
Summary
Highly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having a positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Able to utilize active listening skills to ensure customer has a positive experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Development Services Specialist
City of Rock Hill-Planning
09.2020 - Current
- Prepares permits for issuance and issues permits through specialized software systems; verifies all required information has been submitted and the contractors have the required licenses to perform the work calculates fees
- Accepts payments, and balances daily deposits of payments
- Reviews plans to determine scope of work and which permits are required
- Assists contractors, co-workers, and other customers in the office, by phone, and by email
- Ensures courteous and timely communication; provides information or redirects customers to appropriate resources
- Creates work orders for utility service requests such as installing water and sewer taps and meters and electric service
- Schedules and coordinates courtesy, building, zoning, fire, and other inspections
- Follows up on permits near expiration or that have expired to close them out or void them
- Assists with tracking sites with temporary Certificates of Occupancy to ensure they obtain Certificate of Occupancy by deadline
- Attends training classes about customer service, zoning regulations, building codes, computer software, and other topics as needed to learn new standards, processes, and systems
- Maintains continuing education credits as needed for certifications
- Performs all other duties as required to meet organizational needs
- Explains how to navigate City website and online services website to apply for, view, and pay for permits and schedule inspections; sets up login and password for contractors to access online services and submits plans/projects
- Sets up new billing accounts for contractors for construction utility service; installs future utility services for property locations in Cayenta; adds alerts and attributes to accounts/locations
Customer Experience Specialist
Honeywell International
09.2019 - 09.2020
- Provide program guidance and education to customers
- Meet client requirements for field routing & scheduling and front-line customer service
- Schedule field technicians for assessments
- Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
- Works closely with third parties and other key stake holders within SGS/HPS
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Telecommunications
City of Rock Hill-Police
10.2018 - 09.2019
- Receives calls from the public requesting emergency or safety services
- Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses
- Coordinates activities between various public safety agencies
- Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies
- Maintains radio contact with public safety units that are on call
- Keeps continuous record of status of units in and out of service and on cases
- Performs all other duties as may be assigned to meet organizational needs
Accounts Payable Specialist/Inventory Analyst
Wal-Mart
02.2015 - 10.2018
- Conduct verification and accurate processes by researching errors to develop solutions to resolve problems that may impact business profits, operations, and shrinkage
- Carry out analysis of the given data and draw correct inferences of item performance
- Perform visual validation of received merchandise to description and package details from original purchase order
- Audit and analyze the completion of all periodic physical inventory counts
- Calculate the cost movement of organization products and assessing the purchase and invoice details
- Define and implement new automation/system-based processes with project manager and auditors
- Prepare miscellaneous debit/credit adjustments
- Identify trends, patterns, and opportunities for improvement based on data and results of reporting
- Train associates and managers on how to reconcile store’s inventory
Default Mortgage Specialist
Wells Fargo
03.2013 - 02.2015
- Worked in a high-volume call center environment addressing general inquiries from clients
- Utilized skip trace methods to locate borrowers lacking current contact information on their accounts
- Adhere closely to all federal and state compliance guidelines that are relative to retail mortgage lending
- Assisted borrowers with mortgage assistance options by giving the borrower a financial interview to determine what options best matches their needs
- Attempted to collect full payment amount from delinquent accounts
- Maintained a positive and professional relationship at all times with clients
Skills
- Customer Service
- Microsoft Office
- Office management
- Process improvement
- Documentation review
- License Verification
- Quality Control
- Data collection
- Multi-phase project management
- Critical thinking development
- Record keeping
- Conflict resolution techniques
- Document analysis
Accomplishments
- Co-Trained permit technicians with the Senior Permit Tech.
- Presented a process improvement project with City of Rock Hill Ignite that significantly contributed to the infrastructure inspections process.
- Currently serve on the City Of Rock Hill special events committee to bridge the gap between special events. permitting, inspections, and business license.
- Currently serves on the City of Rock Hill Communications Team to participate in discussions involving upcoming events, projects, and special announcements.
Certification
- International Code Council- Certified Permit Technician, 06/01/23
- CPR Certification-American Safety & Health Institute 6/27/2023
Timeline
Development Services Specialist
City of Rock Hill-Planning
09.2020 - Current
Customer Experience Specialist
Honeywell International
09.2019 - 09.2020
Telecommunications
City of Rock Hill-Police
10.2018 - 09.2019
Accounts Payable Specialist/Inventory Analyst
Wal-Mart
02.2015 - 10.2018
Default Mortgage Specialist
Wells Fargo
03.2013 - 02.2015
- International Code Council- Certified Permit Technician, 06/01/23
- CPR Certification-American Safety & Health Institute 6/27/2023
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