Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Affiliations
Languages
Babysitter
Tiffany Williams

Tiffany Williams

Oakdale,MN

Summary

A seasoned server at Applebee's, I excel in multitasking and exceptional customer service, ensuring high-quality experiences for guests. My expertise in POS operations and sales techniques significantly boosted sales. Known for a warm demeanor and strong work ethic, I fostered positive relationships and efficiently resolved customer concerns, contributing to a collaborative and productive team environment.

Overview

20
20
years of professional experience

Work History

Server

Applebee's
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/ Manager

Hoggsbreath Bar
04.2005 - 02.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
  • Enforced compliance with uniform and personal presentation standards.
  • Ensured data security by implementing robust backup strategies and disaster recovery plans.
  • Streamlined server deployment processes, facilitating quicker turnaround times for new project setups.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
  • Achieved significant cost savings by negotiating with vendors for better rates on hardware and software.
  • Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.
  • Improved server uptime by systematically upgrading hardware components and implementing redundancy protocols.
  • Ensured high availability of services to users by meticulously planning and executing server maintenance schedules.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Human Resources Development

Century College
White Bear Lake, MN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Food safety practices
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Allergy awareness
  • Foreign language proficiency
  • Food delivery
  • Bill computation
  • Shift management
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Food running
  • Supply restocking
  • Order management
  • Inventory management
  • Food sales and promotion
  • Ordering procedures
  • Food inspection
  • Banquet coordination
  • Calm demeanor
  • Menu design
  • Team member support
  • POS operation
  • Server training
  • Positive and professional
  • Check payment processing
  • Point-of-sale system
  • Point of sale (POS) system operations
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Accomplishments

I was the President of my son's Preschool

I have managed multiple sports teams

I managed a very high volume bar/restaraunt

I have had 4 foreign exchange students live with me

I was on an Elementary and Middle school volunteer board

I studied Human Resources and Development

I have organized Weddings, catered, DJ etc.

Timeline

Server

Applebee's
02.2024 - Current

Server/ Manager

Hoggsbreath Bar
04.2005 - 02.2021

Human Resources Development

Century College

Affiliations

Multiple radio stations

K102, KDWB, 93X

We Fest

Down Syndrome Organizations

Childhood Cancer Foundation

Languages

Spanish
Elementary
English
Professional Working

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Tiffany Williams