Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
Tiffany Williams
Atlanta,GA
Summary
Overview
18
years of professional experience
Work History
Emory Healthcare
Patient Care Coordinator – Complex Scheduler
03.2023 - Current
Job overview
- Coordinate over 30 complex surgeries, imaging, and procedures, including pre/post-operation testing/clearance monthly.
- Serve as an administrative resource, resolving patient complaints and ensuring smooth care transitions.
- Train new staff and assist with precertification authorizations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Emory Healthcare
Patient Access Representative
05.2022 - 03.2023
Job overview
- Managed patient registration, insurance verification, and pre-registration.
- Ensured compliance with departmental and regulatory standards.
- Facilitated patient communication and appointment confirmations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
The Cryotherapy Place
Studio Manager
01.2019 - 03.2023
Job overview
- Managed 10 employees, daily studio operations, scheduling, and client invoicing.
- Hired, trained, and oversaw staff performance.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
Sensory Kidz LLC
Assistant OT / Office Manager
02.2018 - 05.2021
Job overview
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Led group therapy sessions, encouraging peer support and shared learning among participants.
- Participated in continuing education workshops to stay current on emerging trends in occupational therapy practice.
- Created an engaging atmosphere within the therapy space, incorporating sensory-rich materials to stimulate interest and motivation.
- Fostered a supportive environment for patients, addressing concerns and answering questions thoughtfully.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
UHS
Hospital Technician
01.2015 - 12.2018
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Frankfort Regional Medical Center
Rehabilitation Technician/Phlebotomist
01.2011 - 12.2015
Job overview
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Contributed to positive team dynamics by collaborating effectively with colleagues and assisting peers when necessary.
Community Choices Unlimited
DSP/Caregiver
05.2007 - 01.2011
Job overview
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Spalding UniversityLouisville, KY
M.S. from Occupational Therapy
01.2017
University Overview
Kentucky State UniversityFrankfort, KY
B.S. from Biology, Minor in Business Management
01.2012
University Overview
- Dean’s List
- Study Abroad: Ireland, London, Egypt, and Aswan
Skills
- Microsoft Certified Application Specialist (MCAS)
- Certified Notary Public (CNP)
- First Aid/CPR Certified
- Occupational Therapist (OT)
- Phlebotomy Technician (PT)
- Foundational sales skills certification
- Patient care
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Clinical workflow optimization
- Epic certification
Timeline
Patient Care Coordinator – Complex Scheduler
Emory Healthcare
03.2023 - Current
Patient Access Representative
Emory Healthcare
05.2022 - 03.2023
Studio Manager
The Cryotherapy Place
01.2019 - 03.2023
Assistant OT / Office Manager
Sensory Kidz LLC
02.2018 - 05.2021
Hospital Technician
UHS
01.2015 - 12.2018
Rehabilitation Technician/Phlebotomist
Frankfort Regional Medical Center
01.2011 - 12.2015
DSP/Caregiver
Community Choices Unlimited
05.2007 - 01.2011
Spalding University
M.S. from Occupational Therapy
Kentucky State University
B.S. from Biology, Minor in Business Management
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