Tiffany Williams

● Closely monitor live rides and provide any needed support for parents, riders, and CareDrivers.

● Resolve any issues that may come up during a ride.

Be able to recognize and resolve problems before they arise.

● Answer a high volume of calls to the Safe Ride Support phone queue.

● Send and respond to a high volume of SMS messages in the Safe Ride Support Queue.

Be able to act and react quickly in a very high-stress environment.

● Troubleshoot questions about our app (iPhone and Android), and website.

● Recognize and track trends in issues and complaints, and suggest changes to improve our service.

● Compile daily and weekly reports.

● Use our CRM to log tickets attached to incoming phone calls.

● Multitask with several apps and software programs to handle daily tasks.

Be able to code-switch between tasks and duties with speed and ease.

● Maintain adherence to all personal and department goals surrounding performance.

• Processed inbound materials with handheld scanner to optimize tracking efficiency.
• Ensured timely delivery by safely picking, stacking, and loading materials.
• Operated non-CDL box truck for logistical support on airport premises.
• Conducted inspections of airport materials to ensure regulatory compliance.
• Delivered customer service to resolve supply chain issues effectively.
• Coordinated supply chain operations, ensuring compliance and managing logistics paperwork.
• Oversaw warehouse operations, maintaining safety and organization in storage, packing, and shipping.
• Utilized logistics software and WMS tools to enhance operational performance.

• Executed sortation of outgoing and incoming mail using appropriate programs or manual methods.
• Performed rotation duties, including loading mail onto automated equipment and managing workflow.
• Monitored mail processing to ensure continuous operation and addressed jams by contacting maintenance.
• Prepared work area with necessary equipment and materials for efficient mail handling.
• Sorted mail into designated trays or containers based on processing plans or supervisor instructions.
• Provided service at public window for non-financial transactions and maintained accurate mail records.
• Examined balances in advance deposit accounts and processed billing for special services as needed.
• Adhered to established safety protocols while executing all assigned tasks.

Managed high volume of inbound calls efficiently and effectively.

Identified customer accounts while adhering to identity protection protocols.

Assisted callers in modifying stock accounts as requested.

Utilized communication scripts for consistent and accurate topic handling.