Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Williams

Glenarden,MD

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Hilton. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in complex problem-solving and proficient in administrative support, ensuring efficient workflows and accurate recordkeeping. Committed to driving success through effective communication and multitasking abilities.

Overview

16
16
years of professional experience

Work History

Janitorial Supervisor

Waseca
01.2022 - 07.2023

Front Desk Agent

Hilton
11.2012 - 08.2022
  • Managed guest check-ins and check-outs efficiently, ensuring a smooth front desk operation.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated room assignments based on guest preferences and hotel policies to optimize occupancy.
  • Utilized reservation systems to process bookings, cancellations, and modifications accurately.
  • Managed guest check-ins and check-outs, ensuring seamless arrival experiences.
  • Assisted guests with inquiries and resolved issues to enhance satisfaction levels.
  • Led cross-functional teams to drive process improvements and enhance operational efficiency.
  • Developed and implemented strategic plans aligned with organizational goals to achieve long-term success.

Warehouse Worker

Nordstrom
02.2020 - 02.2022
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
  • Managed inventory control, ensuring accurate stock levels and proper storage practices.
  • Trained new employees on safety protocols and operational procedures for warehouse tasks.
  • Conducted regular inspections of equipment and facilities to maintain safety standards.
  • Streamlined order picking processes, reducing retrieval times and enhancing workflow efficiency.

Clerk

Department of Veterans Affairs
02.2007 - 03.2010
  • Assisted with data entry and maintained accurate records in electronic filing systems.
  • Supported team by organizing documents and ensuring compliance with company procedures.
  • Collaborated with colleagues to streamline administrative tasks and improve workflow efficiency.
  • Learned office software applications and utilized them for daily operations and reporting.
  • Entered and updated data in database systems accurately and efficiently.
  • Maintained organized records for improved data retrieval processes.
  • Collaborated with team members to streamline data entry workflows.

Education

GED -

High School Equivalent
Waseca, MN
04-2023

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Administrative support
  • Filing systems
  • Team leadership
  • Customer service
  • Time management
  • Verbal and written communication
  • Complex Problem-solving
  • Proofreading expertise
  • Multitasking efficiency
  • Recordkeeping skills

Timeline

Janitorial Supervisor

Waseca
01.2022 - 07.2023

Warehouse Worker

Nordstrom
02.2020 - 02.2022

Front Desk Agent

Hilton
11.2012 - 08.2022

Clerk

Department of Veterans Affairs
02.2007 - 03.2010

GED -

High School Equivalent

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Tiffany Williams