Tiffany Williams
Rocky Mount,NC
Summary
Dynamic and results-driven professional with extensive experience in customer support, data entry, and team leadership. Proven expertise in conflict resolution, active listening, and analytical problem-solving enhances the ability to navigate complex challenges effectively. Recognized for adaptability in fast-paced environments while maintaining accuracy and attention to detail. Committed to guiding teams, training staff, and ensuring compliance with safety and company protocols, all while delivering exceptional service that drives organizational success.
Overview
8
8
years of professional experience
Work History
Customer Senior Support Representative (Phones/Chat)
Concentrix
01.2023 - 01.2026
- Evaluated customer requirements during inbound calls and chats, ensuring timely and accurate solutions for order placements and service activations.
- Systematically documented customer interactions, ensuring comprehensive records for future reference and analysis.
- Monitored and enforced company policies to ensure high-quality and efficient customer service delivery.
- Implemented effective strategies for conflict resolution, ensuring swift response to customer concerns.
- Utilized strong communication and analytical skills to resolve challenging customer inquiries efficiently.
- Guided and supported junior staff in skill development to enhance overall team effectiveness and service delivery.
- Resolved complex customer inquiries through effective communication and problem-solving strategies.
- Trained and mentored junior staff to enhance team performance and service quality.
- Collaborated with cross-functional teams to identify and implement process improvements.
Data Entry / Master Trainer for Sanitation
The Cheesecake Factory
Battleboro, NC
04.2018 - 12.2022
- Conducted regular assessments of national health and food safety codes to guarantee compliance with organizational safety protocols.
- Identified and addressed workflow inconsistencies by onboarding and training new personnel.
- Developed and implemented training programs for team members, focusing on productivity optimization and performance metric attainment.
- Supervised food preparation and packing activities, ensuring strict adherence to established safety and quality guidelines.
- Analyzed staffing needs and coordinated team shifts to optimize workforce management and operational effectiveness.
- Maintained accurate records of waste collection disposal inspections and equipment maintenance to support operational efficiency and regulatory adherence.
- Developed and facilitated training sessions for new hires, significantly improving the onboarding experience.
- Developed and implemented strategies for team mentorship, reinforcing a commitment to continuous improvement and knowledge sharing.
Education
Associate’s Degree - Human Services Technology
Nash Community College
Rocky Mount, NC12.2024
High School Diploma -
Tar River Academy
Rocky Mount, NC06.2016
Skills
- Emotional intelligence
- Strengthening client connections
- Strategic prioritization of tasks
- Coaching and guidance
Languages
English
Full Professional
Timeline
Customer Senior Support Representative (Phones/Chat)
Concentrix
01.2023 - 01.2026
Data Entry / Master Trainer for Sanitation
The Cheesecake Factory
04.2018 - 12.2022
Associate’s Degree - Human Services Technology
Nash Community College
High School Diploma -
Tar River Academy