Tiffany Williams
Dubuque,IA
Summary
Family support specialist with experience in providing empathetic and effective assistance to families. Passionate about helping individuals grow and learn while maintaining excellence in communication and organizational skills. Strong focus on fostering team collaboration and achieving meaningful results. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently. Experienced with comprehensive family support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist families in navigating complex challenges. Knowledge of community resources and case management to ensure families receive holistic support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Families First Counseling Service
Dubuque
08.2025 - Current
- Case Management
- Assisted clients with developing individualized treatment and recovery goals
- Facilitated group discussions focused on coping skills, relapse prevention, and healthy communication
- Monitored client progress
- Maintained confidentiality and compliance with HIPAA and agency policies
- Facilitated family meetings to assess needs and develop tailored support plans.
- Coordinated resources and services for families in crisis situations.
Adjunct Instructor
University of Dubuque
Dubuque
07.2023 - 07.2025
- Designed course materials and assessments to enhance student learning.
- Provided mentorship and support to students in their academic growth.
- Developed and delivered comprehensive course materials aligned with academic standards.
- Facilitated engaging classroom discussions to enhance student understanding and participation.
- Managed classroom effectively to maintain a positive learning environment for all students.
Social Media Investigator
Marshall Investigator Company
Dubuque
03.2021 - 04.2023
- Conducted online investigations for legal and compliance purposes.
- Analyzed social media data to assist in case preparation and verification.
- Ensured confidentiality and accuracy in all reporting.
- Conducted thorough investigations to gather evidence and support case resolutions.
- Analyzed data trends to identify patterns and inform investigative strategies.
- Prepared detailed reports summarizing findings and recommendations for stakeholders.
SBYS Therapist
Hillcrest Family Services
Dubuque
08.2019 - 06.2022
- Provided therapy to youth and families in a school-based setting.
- Developed individualized treatment plans to address client needs.
- Collaborated with families, schools, and community resources for holistic care.
- Facilitated individual and group therapy sessions to promote mental health and emotional well-being.
- Developed personalized treatment plans tailored to client needs and progress assessments.
- Provided crisis intervention services, ensuring safety and support during critical situations.
Education
Master of Science - Management and Communications
University of Dubuque
Dubuque, IA05.
Bachelor of Arts - Psychology
University of Dubuque
Skills
- Music Instruction and Curriculum Development
- College-Level Teaching and Course Design
- Social Media Investigation and Analysis
- Customer Service and Communication
- Case Management and Youth Counseling
- Time Management and Organizational Skills
- Microsoft Office, Google Workspace, and LMS platforms
- Individualized service planning
- Self-awareness
- Motivational interviewing
- Child development
- Family dynamics
- Behavioral support
- Child abuse and neglect dynamics
Certification
- CPR/First Aid Certified
- Mandatory Adult & Child Reporter
Timeline
Family Support Specialist
Families First Counseling Service
08.2025 - Current
Adjunct Instructor
University of Dubuque
07.2023 - 07.2025
Social Media Investigator
Marshall Investigator Company
03.2021 - 04.2023
SBYS Therapist
Hillcrest Family Services
08.2019 - 06.2022
Bachelor of Arts - Psychology
University of Dubuque
Master of Science - Management and Communications
University of Dubuque