Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Willingham

Summary

Well-qualified Realtor and Sales Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Realtor

Michigan Power Brokers
02.2021 - Current
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Server

Outback Steakhouse
08.2022 - 07.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Mortgage Account Executive

United Wholesale Mortgage
10.2021 - 08.2022
  • Maintained thorough knowledge of industry regulations, compliance requirements, and lending guidelines to ensure accurate loan submissions.
  • Mentored junior account executives on sales techniques, product knowledge, and relationship-building skills for improved performance.
  • Stayed current on industry trends, market conditions, and competitor offerings to continuously refine sales approach for maximum effectiveness.
  • Developed strong relationships with clients by providing personalized service, understanding their needs, and offering suitable mortgage products.
  • Demonstrated exceptional problem-solving skills by resolving complex underwriting issues and addressing challenging client circumstances for successful loan approvals.
  • Optimized workflow efficiency by utilizing advanced CRM systems to manage client information, track progress on applications, and schedule follow-up activities accordingly.
  • Negotiated favorable terms for clients with lenders while adhering to all regulatory guidelines for ethical conduct in mortgage transactions.
  • Enhanced client satisfaction levels by proactively addressing concerns and resolving issues throughout the loan process.
  • Educated first-time homebuyers on loan programs and financing options available to them, resulting in informed decisions and successful closings.
  • Increased loan origination volume through proactive outreach to potential clients and referral partners in the real estate industry.
  • Navigated complex financial situations to match clients with appropriate loan products that met their unique needs.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day, earning numerous positive reviews from satisfied clients.
  • Exceeded sales targets consistently by implementing effective lead generation strategies and maintaining a robust pipeline of mortgage applications.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Assisted customers with completing loan applications and other paperwork.

Sales Trainer

Gardner-White
01.2013 - 03.2020
  • Managed recruitment, training and development for highly effective sales team.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
  • Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
  • Enhanced overall brand reputation by ensuring all employees were well-versed in product knowledge, enabling them to better assist customers and provide expert recommendations based on individual needs.
  • Promoted a culture of continuous learning among staff members by establishing an accessible library of resources covering various aspects of retail sales and customer service.
  • Provided coaching and mentoring to employees.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

High School Diploma -

Pontiac Northern High School
Pontiac, MI

Skills

  • Pricing Negotiation
  • Closing Support
  • Database Management
  • Loan Processing
  • Leasing and Sales
  • Strong negotiation skills
  • Client relationship management
  • MLS Expert

Certification

  • Licensed Realtor 02/2021- Current

Timeline

Server

Outback Steakhouse
08.2022 - 07.2023

Mortgage Account Executive

United Wholesale Mortgage
10.2021 - 08.2022

Realtor

Michigan Power Brokers
02.2021 - Current

Sales Trainer

Gardner-White
01.2013 - 03.2020

High School Diploma -

Pontiac Northern High School

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Tiffany Willingham