Tiffany Willis

to prevent the introduction and spread of agricultural pests and diseases by inspecting shipments, vehicles, and plants. This involves examining documents like bills of lading, physically inspecting cargo and vehicles for pests, collecting samples, and enforcing federal and state quarantine regulations. Inspectors must have a background in a biological or agricultural science and strong analytical, communication, and observational skills.

• Completed and processed paperwork and reports outlining proper and improper operations.
• Observed destruction and disposal of condemned items to maintain control and prevent contamination of food chain.
• Assessed agricultural products for quality control and contamination.

• Works supplement requests by taking appropriate action to verify and update tradelines that may include calling and/or faxing creditor, reviewing documentation or conducting conference calls. Meets or exceeds daily production quotas. Maintains work quality and consistently receives satisfactory audits. Communicates with our client when the supplement is completed or additional information or documentation is required. Continuous follow-up on all requests assigned. Return client correspondence in a timely manner. Assist clients when they call in with questions and concerns. File supporting documentation into credit report file. Complete tasks and/or projects that have been assigned by management. Maintains the integrity of a database with new phone numbers and contacts for creditors and updates existing ones with current information. Remain up to date regarding ongoing policy and procedure changes and upgrades to software utilized. Attends and participates in customer service meetings and training. Attends and participates in monthly company meetings. Remain up to date on industry changes, compliance and regulations. Ability to multi-task and work in a fast-paced environment despite interruptions. Maintain good working relationships with our clients, creditors and co-workers.
• Determined appropriateness of payers to protect organization and minimize risk.
• Verified client information by analyzing existing evidence on file.

• Maintained updated and detailed records of calls in physical and electronic database.
• Directed dispatching, routing, and tracking of 31 fleet vehicles.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Generated reports to track deliveries and maintain proper records and documentation.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation, and assigned personnel.
• Managed customer accounts and invoicing.
• Scheduled and organized delivery routes.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Submitted reports on payroll activities.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Managed payroll data entry and processing for 51 employees to comply with predetermined company guidelines.