Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TIFFANY WILSON

Berwyn,IL

Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Overview

10
10
years of professional experience

Work History

Guest Service Supervisor

Target
Chicago, IL
09.2014 - 12.2016
  • Manage the front end and eliminate guest wait time by being visible for guests, directing guests to check lanes with the shortest wait, and having genuine interactions with the guest.
  • Having the power to make decisions and resolve guest concerns in a courteous, helpful manner.
  • Educate guests on REDcard benefits and all the ways the guest can save, pay, and shop through digital tools and services.
  • Leading by example and taking actions to keep team morale high.
  • Helping to select, hire, and retain high caliber team members.
  • Answering phone calls related to guest complaints.
  • Being able to provide exceptional customer service at all time.
  • Using Team Trainers, training tools, and the Learning Loop to fully train team members, following up on the training events to check learning progress.
  • Being friendly, positive, helpful, and team orientated, showing respect for all team members and guest, being willing to learn new skills to help the store, the team, and yourself.
  • Evaluate performance, giving frequent feedback, writing and conducting reviews, recommending and administering counseling and corrective action.
  • Cash office trained.

Providence St Mel
Chicago, IL
09.2012 - 05.2015
  • Student Ambassador (Leadership Award 2014 & 2015).
  • Serve as a positive role model for youth and new students.
  • Contributed and interacted positively and persuasively with new and prospective students.
  • Remained knowledgeable about Providence St.
  • Mel services and programs.
  • Provided tours to prospective students and parents.
  • Achieved Leadership Award which lead to leading other ambassadors and programs throughout the school year.

Edgewater Presbyterian Church
06.2012 - 01.2015

Student Volunteer

Rush University
11.2014 - 01.2015

Shift Supervisor

KFC
Chicago, IL
05.2007 - 06.2014
  • Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
  • Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
  • Ensure that controls and procedures are implemented to protect the security of employees and company funds.
  • Coordinate the effective recruitment and selection of team members using company systems.
  • Train and develop team members to meet the standards of performance required.
  • Monitor performance and implement corrective action where required.
  • Keep the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.
  • Activities and Leadership.

Education

Associate of Applied Science -

Harold Washington College
2016

High School Diploma -

John F Kennedy High School
2009

Skills

  • benefits, competitive, counseling, customer service, directing, funds, Leadership, office, progress, recruitment, phone
  • Employee scheduling
  • Loss prevention
  • Effective team player
  • Proficient in MS Office
  • Organizational strengths
  • Time management
  • Cash handling accuracy
  • Banking and financial services background
  • High-end fashion knowledge

Accomplishments

  • Computed Data Reports
    Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Service
    Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface
    Greeted customers upon entrance and handled all cash and credit transactions.
    Assisted customers over the phone regarding store operations, product, promotions and orders.

Timeline

Student Volunteer

Rush University
11.2014 - 01.2015

Guest Service Supervisor

Target
09.2014 - 12.2016

Providence St Mel
09.2012 - 05.2015

Edgewater Presbyterian Church
06.2012 - 01.2015

Shift Supervisor

KFC
05.2007 - 06.2014

Associate of Applied Science -

Harold Washington College

High School Diploma -

John F Kennedy High School

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TIFFANY WILSON