Tiffany Windish
Birch Run
Summary
Motivated Mental Health graduate eager to apply skills in helping others overcome barriers. Customer service professional with diverse background, excited to advance with dynamic team. Skilled in engaging customers to enhance their overall experience, committed to delivering top-notch service in fast-paced, fun environment that fosters personal growth and teamwork. Strong desire to learn and confident in ability to contribute to ongoing business success, passionate about working with others and aspiring to be an advocate for those in need.
Overview
18
18
years of professional experience
Work History
Secretary
Genesee County Health Department
07.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Phlebotomist
American Red Cross Blood Services
01.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed blood draw procedures at organized donation events.
Bartender/Server
Candlelite
08.2016 - 03.2024
- Executed bar opening and closing procedures alongside event support for weddings, banquets, and conferences.
- Enhanced efficiency in fast-paced environment.
- Processed cash transactions with precision.
Specimen Processor
Ameritox, Saginaw Health Clinic
06.2017 - 04.2018
- Gathered specimens from patients for diagnostic evaluation.
- Ensured secure handling of patient information during data entry.
- Facilitated effective communication with superiors via phone and email.
- Coordinated packaging processes to prepare collections for distribution.
- Elevated accuracy by addressing and correcting patient problems.
Customer Service Representative
Be Advisor LLC
06.2015 - 06.2017
- Maintained consistent communication with clients and attorneys via phone and email.
- Addressed and resolved customer technical inquiries with accuracy.
- Issued and filed bankruptcy certificates.
- Completed onboarding for new clients effectively.
- Managed payment processing through web-based platforms.
- Displayed capability to perform autonomously.
Member Services
Planet Fitness
12.2014 - 10.2015
- Consistently greeted each patron entering the gym.
- Facilitated new membership registrations daily.
- Guided visitors through gym amenities and services.
- Handled phone inquiries and resolved concerns promptly.
- Addressed and corrected account discrepancies.
- Maintained accurate cash handling during shift transitions.
- Handled inbound informational calls to provide accurate assistance.
- Coordinated and maintained gym's cleaning roster.
Office Clerk
Stow Drug Store
02.2014 - 02.2015
- Completed routine bank transactions through precise register counts and financial reconciliation.
- Reviewed and ensured accuracy of order transactions each day.
- Coordinated preparation and shipment of next day's orders.
- Monitored and recorded inventory levels to ensure accurate stock tracking.
- Organized receipt filing system for patient billing.
- Handled incoming calls.
- Coordinated prescription refills through telephonic communication.
Assistant Manager
Culver’s
04.2007 - 12.2012
- Managed daily opening and closing operations.
- Oriented and educated new team members on operational procedures.
- Conducted register counts before and after each shift.
- Managed daily cash handling tasks such as depositing funds and preparing change orders.
- Coordinated scheduling for weekly supply deliveries.
- Streamlined staff rosters to optimize workforce allocation.
- Managed daily labor operations diligently.
- Managed incoming calls efficiently.
- Directed both front and back line operations.
- Promoted from crew member to assistant manager through consistent performance.
Education
Bachelor Of Applied Arts And Science - Psychology And Mental Health
Southern New Hampshire University
Hooksett, NH11.2024
Associate Of General Studies -
Delta College
Bay City, MI04.2017
High School Diploma -
Gaylord High School
Gaylord, MI05.2008
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Complex Problem-solving
- HIPAA guideline compliance
- Multitasking and time management
- Critical thinking
- Data entry
- Customer and client relations
- Motivational interviewing techniques
- Soft skills
Timeline
Secretary
Genesee County Health Department
07.2024 - Current
Phlebotomist
American Red Cross Blood Services
01.2024 - 07.2024
Specimen Processor
Ameritox, Saginaw Health Clinic
06.2017 - 04.2018
Bartender/Server
Candlelite
08.2016 - 03.2024
Customer Service Representative
Be Advisor LLC
06.2015 - 06.2017
Member Services
Planet Fitness
12.2014 - 10.2015
Office Clerk
Stow Drug Store
02.2014 - 02.2015
Assistant Manager
Culver’s
04.2007 - 12.2012
Bachelor Of Applied Arts And Science - Psychology And Mental Health
Southern New Hampshire University
Associate Of General Studies -
Delta College
High School Diploma -
Gaylord High School
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