Tiffany Wise
Philadelphia,PA
Summary
Committed administrator with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Night Auditor
Hersha Hospitality Management LP
Philadelphia, PA
08.2023 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
CEO
Wise-Minded Solutions LLC
Philadelphia, PA
04.2021 - Current
- Identified needs of customers promptly and efficiently.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Identified and solved problems to enhance management and business direction.
- Supported other small businesses through in-service training, providing mentorship and additional resources.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation company.
311 Service Representative
City Of Philadelphia
Philadelphia, PA
10.2022 - 06.2023
- Answered inbound calls to facilitate efficient communication between City of Philadelphia departments and its residents.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing citizens of the City of Philadelphia.
- Conducted service request to diagnose and fix problems.
- Resolved customer concerns with friendly and knowledgeable service.
- Escalated complex issues and set up appointments for further service.
Data Entry Specialist
Wells Fargo
Philadelphia, PA
08.2021 - 08.2022
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Exceeded quality goals to support team productivity.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Assistant Manager - Finance
First Judicial District Of Pennsylvania
Philadelphia, PA
03.2011 - 08.2018
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
- Managed relationships with tax authorities, bankers and auditors.
- Supervised staff performing daily activities.
Education
Bachelor of Science - Business And Accounting
Peirce College
Philadelphia, PA06.2013
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Microsoft Office Expertise
- Transportation Solution Development
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Organization
- Customer Account Management
- Recordkeeping and File Management
- Financial Reporting
- Front Desk Management
Certification
- Registered Notary Public - Philadelphia County
Timeline
Lead Night Auditor
Hersha Hospitality Management LP
08.2023 - Current
311 Service Representative
City Of Philadelphia
10.2022 - 06.2023
Data Entry Specialist
Wells Fargo
08.2021 - 08.2022
CEO
Wise-Minded Solutions LLC
04.2021 - Current
Assistant Manager - Finance
First Judicial District Of Pennsylvania
03.2011 - 08.2018
Bachelor of Science - Business And Accounting
Peirce College
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