Tiffany Witkowski
Salem,NH
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
Appli-Tec
01.2024 - 08.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
Maintenance Manager
Drive Custom Fit
01.2023 - 12.2023
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Customer Experience Manager
The Home Depot Inc
01.2022 - 01.2023
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Drove customer escalations to resolution by engaging directly with clients.
- Reviewed operational records and reports to project sales and determine profitability.
- Determined price schedules and discount rates.
- Oversaw regional and local sales managers and staff.
- Prepared budgets and approved budget expenditures.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Revised department schedules to maximize coverage during peak hours.
Plant Technician
Procter & Gamble Co
01.2020 - 01.2022
- Preprocessed feedstock to prepare materials for production.
- Calibrated fuel, chemical and water meters and monitored settings.
- Operated controls, combustion and firing mechanism equipment to heat biomass.
- Managed parts and supply inventories for biomass plants.
- Organized and maintained various parts and raw material supplies in optimal configurations for production requirements.
- Sampled and tested biomass at different stages of sorting and production.
- Operated computerized biomass systems to track different lines and make proactive adjustments.
- Inspected biomass power plant and processing equipment to report damage and mechanical problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
Department Supervisor
The Home Depot Inc
01.2015 - 01.2020
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Put together store's large displays.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Trained and mentored new associates on department policies and procedures.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
Education
Some College (No Degree) - Medican Assistant
American Career Institute - Framingham
High School Diploma -
Nashua High School
Nashua, NH06.2004
Skills
- Payroll Management
- Sales Strategies
- Recruiting and Hiring
- Store Opening and Closing
- Team Building and Leadership
- Store Opening and Closing Procedures
- Verbal and Written Communication
- Customer Service
- Inventory Management
- Shift Scheduling
- Multitasking and Organization
- Documentation and Reporting
- Policies and Procedures
- Cash Management
- Employee Supervision and Motivation
- Pricing Strategies
- Staff Supervision
- Store Merchandising
- Store Operations Oversight
- Team Leadership
- Goal Setting
- Focus and Follow-Through
- Business Leadership
- Technologically Savvy
- Reception Area Maintenance
- Product Inspection
- Visual Inspection
- Equipment Calibration
- Inspections and reviews
- Workplace Safety
- Test method validation
- Sales and Upselling
- Client Education
- Attention to Detail
- Conflict Resolution
- Time Management
- Problem Solving
- First Aid and CPR
- Decision Making
- Recreational Activities
Timeline
Quality Control Technician
Appli-Tec
01.2024 - 08.2024
Maintenance Manager
Drive Custom Fit
01.2023 - 12.2023
Customer Experience Manager
The Home Depot Inc
01.2022 - 01.2023
Plant Technician
Procter & Gamble Co
01.2020 - 01.2022
Department Supervisor
The Home Depot Inc
01.2015 - 01.2020
Some College (No Degree) - Medican Assistant
American Career Institute - Framingham
High School Diploma -
Nashua High School
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