Over a decade of experience in administrative assistance, customer service, sales account management, project management, employee training, and technical support.
Hi, I’m
Tiffany Wolfe
Novi,MI
Summary
Skills
- SAP AS400
- JD Edwards
- Microsoft 365
- Excel
- Outlook
- PowerPoint
- Word
- Salesforce
- Sharepoint
- Concur
- Agile 92
- Concurrent Engineering
- Nissan Supplier Portals
- GTOP
- G2B
- DCW
- CIM
- GATES
- Skype for Business
- WebEx
- Microsoft Teams
- Project management
- Operations support
- SOP development
- Regulatory reporting
- Business relationship management
- Skilled in MS office
- Inside and outside sales
- Records management
- Process improvement
- Personnel training
Work History
Nissan North America
Compliance Analyst and Technical Support
10.2019 - Current
Job overview
- Regulatory label audits for the initial and final development phases for all Nissan vehicles, and their related domestic and international markets
- Data collected from the regulatory label audit requests were organized into reports, and sent to the Plant Quality Teams to review, during vehicle development trials
- Created training materials to explain the ‘Regulatory Label Checklist’ audit process, as well as how design engineers should complete the checklist forms, and submit them to the Compliance Planning department
- Reviewed design change information released by related engineering teams
- Met with management once a month to review and audit design changes
- Contacted the related engineering teams in North America/Mexico to complete audits which were to confirm if the new design change complies with the related regulatory standard (FMVSS, UN-R, etc.)
- Received weekly regulatory information releases from colleagues in Japan and distributed to upper management
- Reviewed weekly regulatory information releases/Regulatory Evolution Reports
- Maintained a regulatory information tracker, by collecting information from the Regulatory Evolution Reports, input the data into an Excel tracking file on a weekly basis and reviewed the file with local colleagues and management
- Submitted the results to colleagues in Japan and the company director monthly
- Collected VIN and Vehicle Certification Label data for all Nissan vehicles and their markets
- Organized the data into a report
- Then, issued VIN and Certification Label stamping releases to related engineering, plant, and vehicle program management members
- Apart of the technical support team to implement the GATES system launch within the company
- Participated in trial system test runs, user log-in set up for the engineering department, trained engineers how to use the system and provided technical support when system errors occurred
- Translated company materials, such as drawings and presentations, from Japanese to English
- Prepared documentation and records for upcoming audits and inspections.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Kept informed regarding pending industry changes, trends or best practices.
- Identified gaps in existing compliance processes and recommended updates.
Nissan Trading Corporation
Sales Representative
05.2018 - 10.2019
Job overview
- Managed quoting activity for global logistics, re-packaging, and warehousing services, for Nissan, and their tierN suppliers
- Participated in multiple Nissan new business, and cost reduction activities; including CCD negotiations, Sourcing Effect, Sales Monitors, C.O.S.T, and THANKS activities for packaging supplier cost reductions
- Completed regular sales reports, to track, and describe the status of new business activity
- Facilitate kick-off meetings between sales, supply chain management, accounting, and warehouse staff, for new business and part set-up
- Complete Delegation of Authority packets related to setting up new businesses, customers, and vendors
- Regularly meet with Nissan North America buyers, and other external customers
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
Alps Electric
Sales Account Manager and Project Manager, Subaru and Nissan Accounts
06.2015 - 04.2018
Job overview
- Led weekly internal project management meetings, with Alps domestic and international affiliates
- Reviewed internal product development plans, manufacturing equipment timing, and customer schedule; as well as customer quality requirements
- Negotiated internal development time lines, to complement the customer’s schedule
- Analyzed customer vehicle volume data, to create estimated internal forecasts for new launch items, and volume increases
- Collaborated with Alps manufacturing plants to confirm tooling and capacity, to avoid additional expenditures, such as air freight, and overtime
- Submitted various types of quotations for new, sample, and service parts, as well as for tooling and manufacturing equipment
- Negotiating, and requesting customer reimbursement of additional tooling, returnable packaging, and manufacturing equipment
- Attended weekly customer meetings, and yearly training workshops
- Reviewed cost walks, annual cost reduction negotiations, upcoming design changes, as well as VA/VE and cost down opportunities
- Processed customer tooling POs, by collecting internal and customer documentation, to submit electronic requests for invoicing, and tool tagging
- Created presentations for customer executive and management meetings, on a weekly to monthly basis
- When needed, translated Alps Japan presentation material to English for customer meetings, as well as to help build internal understanding
- Negotiated prices, terms of sale and service agreements.
- Trained peers and management team on internal system supports and implementation plans.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided detailed project status updates to stakeholders and upper management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Alps Electric
Technical Trainer for SAP Implementation
08.2016 - 05.2017
Job overview
- Developed specialized SAP training manuals, for all Alps Automotive Sales departments
- Provided a professional atmosphere for employees to develop their system skills
- Lead multiple, hands-on training sessions
- Each session included 15~20 employees
- Actively collaborated with coworkers to cleanse old and unnecessary data, from current systems
- Worked with related members to update current system processes to cease creation of additional junk data
- Received training from affiliates both in North America, Mexico, Europe, and Japan
- Showed dedication to the project through domestic and international travel
- Improved system understanding, generated lessons learned from previous launches, and how to improve current launch
- Applied knowledge of current systems to create process flows for sample order processing, and shipping
- Submitted to Japanese affiliate
- Updated training coursework and requirements according to group and technology changes.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Analyzed and evaluated training effectiveness and program outcomes.
Alps Electric
Sales Representative
10.2014 - 06.2015
Job overview
- Created monthly sales presentations, in order display economic fluctuations, and trends, in the North American Automotive Market
- Presented to internal upper management of North America and Mexico, each month
- Prepared and distributed weekly reports, along with executive summaries, for upper management
- These reports tracked the net value of new business opportunities, as well as progress status of receiving new business
- Communicated directly with Nissan, and related tiers, to provide daily customer support
- Taught new employees how to use current systems and created training material for system operation
- Managed customer sample orders, received via hard copy PO, and EDI
- Recorded and monitored multiple spreadsheets to track domestic, and international customer orders, design change approvals, and events
- Communicated each day, with Mexican and Japanese Affiliates, to follow up with builds, and negotiate delivery timing
- Administrative tasks, such as piece price entry, customer PO routing, tool request submissions, support Nissan account manager with updating a variety of internal and customer documentation updates
- Prepared shipping documentation, and packages, when needed
Alps Electric
Executive Administrator
03.2014 - 10.2014
Job overview
- Translated “Alps Show (Sept 2014)” presentation material, from Japanese to English
- This aided Alps Japan and North America to add English narration for promotional video
- Conversed in both Japanese and English over the phone and in person daily
- Assisted customers, international visitors, and co-workers, to improve relationships, and efficiency of daily requests
- Recorded upcoming customer sample orders, through internal weekly EDI forecast reports, and accessing customer portal and completing daily blanket release spreadsheet
- Submitted sample order POs to proper Alps affiliate
- Sending daily, weekly, and monthly distributions to local, and international affiliates
- This included customer purchase orders, newsletters and bulletins, as well as automotive news data
- Daily administrative tasks: Using record keeping systems to file documents, data entry for fixed asset sheets, confirming proper invoiced price matching component supplier invoices and packing slips
- Scheduling company cars, rental cars, hotel stays, and conference rooms for other employees
- Taking care of regular incoming/outgoing mail, as well as making FedEx labels
Oakland University Academic Success Center
Japanese Language Tutor
09.2010 - 07.2012
Job overview
- Presented with an Award of Appreciation for both 2011 and 2012 school year
- Facilitated the learning of university students who were struggling to learn Japanese; by individually meeting with students, on a weekly basis, to clarify class material
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Created personalized lesson plans to meet needs of diverse learners.
- Motivated students with accurate feedback and positive reinforcement.
- Assisted students in developing study skills and strategies.
Education
Oakland UniversityRochester, Michigan
Bachelor of Science from Elementary Education: Endorsement-Language Arts, Japanese
08.2013
University Overview
Languages
Japanese
Full Professional
Volunteer Experience
Volunteer Experience
- Summer Reading Tutor, Fourth Grade, The Baldwin Center, Pontiac, MI, 05/01/13, 06/01/13
- Assistant Teacher, Lego-Robotics Classes, West Bloomfield MI Parks and Recreation, West Bloomfield, MI, 05/01/10, 08/01/10
- Contributing Writer, Oakland University’s Oakland Post, Rochester, MI, 10/01/09
Systemskills
Systemskills
- SAP
- AS400
- JD Edwards
- Microsoft 365
- Excel
- Outlook
- PowerPoint
- Word
- Salesforce
- Sharepoint
- Concur
- Agile 9.2
- Concurrent Engineering
- Nissan Supplier Portals: GTOP, G2B, DCW, CIM, GATES
- Skype for Business
- WebEx
- Microsoft Teams
Overview
14
years of professional experience
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