Tiffany Wood
Manhattan,KS
Summary
Adept at creative visualization and collaborative teamwork, I enhanced customer satisfaction and sales at Pizza Hut by resolving complaints efficiently and upselling strategically. My expertise in cash handling and customer service management, honed across roles, significantly contributed to operational excellence and revenue growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Concept Artist
Ashen Faction
05.2024 - Current
- Brainstormed different ideas and images for new gaming concept.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
- Resolved issues with visual data and graphics and handled troubleshooting tasks.
- Utilized Procreate to create images of environmental and character concepts for yet-to-be released game demo project.
Shift Leader
Pizza Hut
01.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Server
IHOP
06.2020 - 02.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers, keeping my personal beverage sales above 18% everyday.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager
Papa John's Pizza
05.2018 - 04.2020
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Wamego High School
Wamego, KS05.2018
Skills
- Collaborative Teamwork
- Customer Relationships
- Creative Visualization
- Task Delegation
- Product and service knowledge
- Cost Reduction
- Food inspection
- Safe Food Handling
- Equipment Troubleshooting
- Customer Service Management
- Cash Handling
- Issue Resolution
Affiliations
- Youth Entrepreneurship Alumni
Certification
ServeSafe Certified - Sep, 2019- present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveCareer advancementFlexible work hoursSimilar Profiles
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