Summary
Overview
Work History
Education
Skills
Timeline

Tiffany Wooldridge

The Woodlands,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Representative/ Client Support Specialist

AmeriSave Mortgage Corporation
12.2020 - 11.2022
  • Answered over 600-800 calls per shift to meet fast-paced call center demands.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Certified Nursing Assistant

Park Manor The Woodlands
The Woodlands, TX
11.2019 - 04.2020
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Certified Nursing Assistant

Timberwood Nursing Home
Livingston, TX
12.2012 - 08.2019
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Maintained best-in-class standards for individualized care in 22-bed unit by continuously checking in with patients and families and quickly providing care.

Education

Some College - Core Knowledge And Nursing

Angelina College, Lufkin TX

High School Diploma -

Livingston High School, Livingston, TX
06.2014

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Efficient Data Entry
  • Customer Service and Assistance
  • Medical Terminology

Timeline

Sales Representative/ Client Support Specialist - AmeriSave Mortgage Corporation
12.2020 - 11.2022
Certified Nursing Assistant - Park Manor The Woodlands
11.2019 - 04.2020
Certified Nursing Assistant - Timberwood Nursing Home
12.2012 - 08.2019
Angelina College - Some College, Core Knowledge And Nursing
Livingston High School - High School Diploma,

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