TIFFANY WOUDSTRA
Grand Rapids,MI
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Precision Diagnostics
10.2021 - Current
- Built and maintained customer relationships with 40 clients, managed logistics, coordinated supplies to increase current volume averaging 1,000+ per month of compliant, profitable lab specimens
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions to enhance client satisfaction
Assistant Manager
Fujiyama Restaurant
04.2019 - 06.2021
- Supervised, trained, and hired staff of 20
- Skilled in solving complicated issues and making proactive operational changes
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Medical Sales College
Chicago, IL08.2021
Bachelor of Science - Allied Health Sciences
Grand Valley State University
Allendale, MI05.2021
Skills
- Tactical planning
- Customer rapport
- Account servicing
- Retention strategies
- Team Building
- Problem Solving
- Decision Making
- Persistent Motivation
Timeline
Account Manager
Precision Diagnostics
10.2021 - Current
Assistant Manager
Fujiyama Restaurant
04.2019 - 06.2021
Medical Sales College
Bachelor of Science - Allied Health Sciences
Grand Valley State University
Accomplishments
Precision Diagnostics
- Achieved a higher Revenue by successfully completing the MBO's each quarter with accuracy and efficiency.
- Collaborated with internal teams to identify client order errors in return for clean insurance claims.
- Persuaded 75% of current clients to switch to online ordering which increased the territories percentage of paid claims.
Leadership Experience
Sigma Kappa National Sorority-Public Relations Chairman
Grand Valley State University 12/18-11/19
- Managed and directed 140 members at community events
- Involved in multiple projects that help market, balance budgets, and time management within our organization, while also inspiring young women to become leaders within our community
- Promoted philanthropy awareness to better the chapter and school
- Increased the sororities revenue by selling tickets, food, and apparel on campus
Leadership Experience
Sales Mentor
Precision Diagnostics 01/2024-Current
- Assisted in the recruitment, selection, and onboarding of new team members.
- Effectively organized coaching sessions, afternoon team meetings, and all other daily activities.
- Challenged sales representatives on different tactics used to maintain/grow business.
- Reported to management on the success of the individuals assigned for growth
Sigma Kappa National Sorority-Public Relations Chairman,
Grand Valley State University 12/2018-11/2019
- Managed and directed 140 members at community events
- Involved in multiple projects that help market, balance budgets, and time management within our organization while also inspiring young women to become leaders within our community
- Promoted philanthropy awareness to better the chapter and school
- Increased the sororities revenue by selling tickets, food, and apparel on campus
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