Tiffany Wright
Delaware,OH
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Office Administrator/Marketing Specialists
PuroClean Restoration Specialists
Delaware, OH
10.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Assisted with coordination and hosting of company events.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Delivered clerical support by handling range of routine and special requirements.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Performed instructional services for Continuing Education classes for insurance agents and their agencies.
- Developed marketing strategies and increased company visibility for a stronger online presence.
Business Owner/Operator
Simply Serving You Cleaning Services LLC
Delaware, OH
07.2008 - 07.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Optimized team hiring, training and performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Employed prompt decision-making and in-depth research to resolve issues.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Education
Wheel Vehicle Repairer
United States Army
Aberdeen Proving Grounds, MDCertificate Of Completion - Certified Medical Assistant
Tolles Career And Technical Center
Plain City, OHCertificate Of Completion - Broadcasting & Video Productions
Tolles Career And Technical Center
Plain City, OHJonathan Alder High School
Plain City, OHSkills
- Inbound Phone Call Handling
- Office Management
- Team Management
- Staff Training
- Payroll Administration
- Financial Records and Processing
- Proficiency in Microsoft Office
- Developing Office Systems
- Intuit QuickBooks
- Office Reception
- Maintaining Office Records
- Accounts Payable and Accounts Receivable
- Correspondence Writing
- Payroll Preparation
Timeline
Office Administrator/Marketing Specialists
PuroClean Restoration Specialists
10.2019 - Current
Business Owner/Operator
Simply Serving You Cleaning Services LLC
07.2008 - 07.2018
Wheel Vehicle Repairer
United States Army
Certificate Of Completion - Certified Medical Assistant
Tolles Career And Technical Center
Certificate Of Completion - Broadcasting & Video Productions
Tolles Career And Technical Center
Jonathan Alder High School
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