Tiffany Wright
Frankfort,IL
Summary
A skilled multi-unit manager, with a strong background in plastic surgery, facial aesthetics, liposuction, dental implants and fertility.
Dedicated medical management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
14
14
years of professional experience
Work History
Office/Area Manager
US Fertility
05.2022 - Current
- Lead a team of 4 physicians, ultra sonographers, nurses, andrologist, phlebotomist and patient service coordinator professionals, fostering a collaborative environment to achieve company goals.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Traveled to 2 locations per week to manage each clinic and perform reviews of individual employees.
Clinic Sales & Operations Manager
EON Clinics
06.2020 - 05.2022
- Provided training and support to ensure staff demonstrates knowledge of the business, operating procedures and protocols
- Responsible for a staff of dental assistants, lab technicians, front desk staff, treatment coordinators, Prosthodontist and Oral Surgeons
- Reviewed monthly financial reporting statements (Profit & Loss)
- Lead by example and coached teams to provide exceptional patient experiences
- Challenged, encouraged and inspired team members to achieve desired results
- Worked within budget guidelines to maintain supported office profitability
- Continually focused on a productive schedule that supported the Prosthodontist & Oral Surgeons
- Conducted interviews, hire and on-boarding of new hires
GM/Area Manager
Visionworks Optical
08.2017 - 12.2019
- Executed, planned, prioritized and delegated in order to maximize the overall sales and profitability of all locations by analyzing the P & L statements monthly.
- Recruited, hired and trained associates on all clinic procedures in addition to counseling and development.
- Ensured Key Performance Indicators are being met according to organizations policies and procedure.
- Conducted monthly/annually performance appraisals and salary administration.
- Created a climate of security and integrity to control inventory shrink from both internal and external theft.
- Communicated strategy and results to my team of physicians and staff while maintaining good working relationships all while serving as liaison between them and store personnel.
Area Operations Manager
Vein Clinics of America
05.2016 - 08.2017
- Managed several Clinics throughout Chicago and Ohio with a focus on Vein disease
- This included overseeing Practice Managers, Ultrasound Technicians, Front Desk Coordinators, RN's, PA's and Physicians
- Responsible for ensuring operational excellence of assigned clinics as it relates to P&L/operational standards
- Provided leadership and mentoring to all direct reports, assigned clinics and physician team.
- Developed solid partnerships with clinic physicians and regional medical directors to ensure the success of my clinics.
Practice Operations Manager
Sono Bello, Body Contouring
04.2015 - 05.2016
- Supported day-to-day clinical activities in an accredited out-patient surgical facility; delivering a great patient experience and the efficiencies of clinical operations
- Championed action plans for achieving company goals
- Communicated with physicians, PA's, RN's, LPN's, Front Office staff and Sales Consultants through regular discussions and staff meetings
- Resolved issues in a timely manner, such as employee relations, customer service, ordering supplies, materials requisitions, financial issues and patient issues
- Directed and coached employees in methods of increasing doctor satisfaction, including proper advance preparation of patient care areas, medical records and proactive anticipation of doctor needs
- Completed payroll functions including reviewing and processing employee time cards and surgical tracking logs for accuracy
- Constantly assessed patient flow, wait times and schedules and then took action to resolve any delays in order to maximize the patient experience/comfort.
Area Operations Manager
Lifestyle Lift, Facial Plastic Surgery
04.2010 - 03.2015
- While in the Mid-Atlantic region, I managed 3 locations and supervised teams of 36 employees: consisting of Consultants, RN's, Surgical Technicians, Physicians, Patient Service Coordinators and Schedulers
- While in Chicago, I managed & supported day-to-day operations of 2 locations, a consult only location in Milwaukee, WI & a surgery center in Downers Grove, IL
- Determined staffing requirements while conducting interviews, hiring, firing, approving compensation levels and training of new employees
- Evaluated customer satisfaction by constantly assessing patient flow, wait times and schedules while working to prevent issues that impact patient and doctor satisfaction.
- Managed P & L monthly/annually and made sure that operating budgets were in line while developing business goals of all locations.
Education
Bachelor of Arts - Business Administration & Fashion Marketing
American Inter-Continental University
Atlanta, GASkills
- Operational Efficiency
- Excellent interpersonal skill's
- Forecasting/Budget Control
- Strategic Planning
- Payroll Administration and Timekeeping
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Staff training/development
- Operations Management
- Employee Relations
Affiliations
- Association of Reproductive Managers and the ASRM Nurses' Professional Group
- American Society for the Prevention of Cruelty to Animals
- National Association of Professional Women
- So Others Might Eat (S.O.M.E.)
Timeline
Office/Area Manager
US Fertility
05.2022 - Current
Clinic Sales & Operations Manager
EON Clinics
06.2020 - 05.2022
GM/Area Manager
Visionworks Optical
08.2017 - 12.2019
Area Operations Manager
Vein Clinics of America
05.2016 - 08.2017
Practice Operations Manager
Sono Bello, Body Contouring
04.2015 - 05.2016
Area Operations Manager
Lifestyle Lift, Facial Plastic Surgery
04.2010 - 03.2015
Bachelor of Arts - Business Administration & Fashion Marketing
American Inter-Continental University
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