Tiffany Wright
Hoover
Summary
Dynamic professional with extensive experience in retail and finance, excelling in team leadership and operational efficiency. Proven track record in financial analysis and project planning, enhancing invoice processing by 67%. Adept at social media management and event coordination, fostering strong relationships to drive engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Lead
Ann Taylor
Birmingham
05.2025 - Current
- Serve as a key operational leader supporting store management with daily execution, staff coordination, and business continuity in a fast-paced, metrics-driven environment.
- Provide onboarding support, training, and real-time coaching to associates, strengthening performance, engagement, and consistency across customer interactions.
- Act as manager-on-duty when needed, overseeing store operations, decision-making, issue resolution, and delegation of tasks to meet daily objectives.
- Utilize point-of-sale and enterprise retail systems to process transactions, manage customer records, and support omnichannel workflows with accuracy and efficiency.
- Maintain high operational and visual standards while balancing customer experience, time management, and team productivity.
- Build strong working relationships across roles by communicating priorities clearly, sharing feedback, and supporting a collaborative team culture.
- Apply judgment and discretion in problem-solving, conflict resolution, and prioritization to support smooth store operations and business goals.
- Demonstrate reliability, initiative, and adaptability by supporting evenings, weekends, and peak business periods as needed.
Executive Assistant (part-time)
Ponder Financial Group
01.2024 - Current
- Manage CEO's calendar and travel arrangements.
- Develop and execute social media strategies and content to increase brand awareness and audience engagement.
- Manage client relations, ensuring high levels of satisfaction and retention, and addressing any issues promptly and effectively.
- Create and implement lead magnets, increasing lead generation and improving conversion rates.
- Design and curate compelling content that enhancing brand awareness, promotes company updates, and delivers valuable industry insights through monthly email newsletter.
- Assist with event planning, marketing, and execution, as well as create event specific websites.
- Perform general bookkeeping tasks including data entry, account reconciliation, invoice processing, and financial record maintenance using Excel to ensure accurate and up-to-date finance statements.
FINANCE SUPPORT COORD.
HELLOHERO
03.2023 - 11.2023
- Managed over 100 weekly and monthly contracts, enhancing invoice processing efficiency by 67%.
- Reviewed all billing events on the platform daily and resolved issues.
- Supported compliance and administrative functions, ensuring adherence to regulatory standards.
- Managed provider certifications and licensing requirements to ensure all were in compliance and tracked progress to meet deadlines.
- Generated a timesheet report for each pay period.
- Approved the monthly billing activity in the platform to be invoiced by the finance department.
- Performed general bookkeeping tasks including data entry, account reconciliation, invoice processing, and financial record maintenance using Excel and accounting software to ensure accurate and up-to-date financial reporting.
- Accurately created user profiles for each new practitioner in our platform.
- Answered and routed incoming calls.
ADMINISTRATIVE SUPPORT COORD.
HELLOHERO
12.2022 - 03.2023
- Worked on projects, reports, department communication, and other administrative duties for the school operations team.
- Accurately created user profiles for each new practitioner in our platform.
- Created a monthly newsletter for all practitioners.
- Created satisfaction surveys for clients and customers and compiled data in a meaningful way.
- Answered and routed incoming calls.
- Created state licensing and compliance directory.
- Created marketing flyers and brochures for school districts.
OPERATIONS SUPPORT SPECIALIST
TBAIN & CO.
06.2022 - 11.2022
- Coordinated complex scheduling and extensive calendar management for the CEO and CoS of 10 businesses, as well as travel arrangements.
- Performed administrative and office support such as recording meeting minutes, spreadsheet creation, and maintenance of the filing system and contact database.
- Assisted with internal audits and compliance reviews.
- Served as interim General Manager at the restaurant and responded to customer reviews.
- Assisted with planning and executing an array of events, including the Today's Woman Most Admired Woman ceremony.
- Performed accounts payable and collections duties.
- Performed bookkeeping tasks including data entry, account reconciliation, invoice processing, and financial record maintenance using Quickbooks.
INTIMATE APPAREL BRAND AMBASSADOR
MACY'S
09.2021 - 05.2022
- Served as the intimate apparel area expert by driving sales with exceptional customer service by using a consultative sales approach.
- Coordinated, planned, and executed Fit Events by ensuring proper advertising on social media, making sure signs are out, getting refreshments, client outreach, etc.
- Maintained visual floor appearance and sizing to make the department easily shoppable.
- Made sure all new merchandise was put on the floor and moved items around to display the newest items in a visually pleasing manner.
- Made sure all markdowns, markups, and proper signage were maintained.
FUNDING AND SERVICES SPECIALIST
JEFFERSON COUNTY PUBLIC SCHOOLS
08.2015 - 06.2020
- Assisted with compliance-related reporting and analysis for grant funding and financial models.
- Coordinated and implemented component management systems, including budgetary obligations and childcare billing to complete deliverables and milestones to ensure grant funding.
- Drafted financial models for the principal and board of education for government agencies and private foundations for all quarterly and annual contracts, as well as special reports for a $500,000 grant.
- Implemented accounting and bookkeeping requirements and procedures, including revisions, and amendments of budgets annually, as well as childcare accounts payable and receivables, to monitor the status of the budget.
- Served as resource point of contact for the program for the dissemination of statistics, information, and program planning on a state and national level.
- Designed training manuals and initiated contingency planning of my position responsibilities across administrative office staff and assisted with strategy development.
EXECUTIVE ADMINISTRATIVE ASSISTANT
AMERICAN NATIONAL UNIVERSITY
08.2013 - 08.2015
- Served as faculty and Student Activities Committee liaison, maintained campus manuals, and prepared campus meeting minutes/agendas, and planned campus events (i.e., graduation, orientations, and student activities by promoting diversity and equality).
- Implemented a student ambassador/mentor program to help students with the transition to higher education by providing accurate matching based on learning and communication style inventory evaluations and participant feedback.
- Served as campus human resource specialist by processing new hire paperwork, facilitating faculty orientation and maintaining campus personnel files.
- Supervised and evaluated ten student tutors and federal workstudy students to ensure quality professional development.
- Scheduling manager to the campus director, coordinated travel arrangements and filed and created expense reports to maintain the budget.
SCHOOL ADMINISTRATION MANAGER
JEFFERSON COUNTY PUBLIC SCHOOLS
08.2011 - 06.2013
- Functioned as Assistant Principal by managing all administrative school operations, including scheduling, planning special events, grounds and maintenance, and transportation.
- Developed, amended, and enforced school/bus policy discipline plan, while leading the student response team.
- Developed and conducted policy plans for disaster preparation and drills.
- Supervised and evaluated all classified staff.
- Assisted school principal daily with non-instructional leadership, addressing barriers, and delivering cultural awareness and diversity.
Education
Project Management Certification -
Google
01.2026
Bachelor of Science - Public Administration & Speech Communication
University of Tennessee
Knoxville05-2003
Skills
- Calendar and data management
- Bookkeeping and financial analysis
- Marketing strategies
- Project and budget planning
- Accounts payable and receivable
- Social media management
- Event coordination
- Microsoft Office proficiency
- Trello expertise
- G-Suite proficiency
- Attention to detail
- Team leadership
Timeline
Sales Lead
Ann Taylor
05.2025 - Current
Executive Assistant (part-time)
Ponder Financial Group
01.2024 - Current
FINANCE SUPPORT COORD.
HELLOHERO
03.2023 - 11.2023
ADMINISTRATIVE SUPPORT COORD.
HELLOHERO
12.2022 - 03.2023
OPERATIONS SUPPORT SPECIALIST
TBAIN & CO.
06.2022 - 11.2022
INTIMATE APPAREL BRAND AMBASSADOR
MACY'S
09.2021 - 05.2022
FUNDING AND SERVICES SPECIALIST
JEFFERSON COUNTY PUBLIC SCHOOLS
08.2015 - 06.2020
EXECUTIVE ADMINISTRATIVE ASSISTANT
AMERICAN NATIONAL UNIVERSITY
08.2013 - 08.2015
SCHOOL ADMINISTRATION MANAGER
JEFFERSON COUNTY PUBLIC SCHOOLS
08.2011 - 06.2013
Project Management Certification -
Google
Bachelor of Science - Public Administration & Speech Communication
University of Tennessee