Tiffany Wrigley
Decatur,IL
Summary
Experienced with senior living advisory, providing guidance to families seeking best living arrangements for their loved ones. Utilizes effective communication and strategic planning to achieve optimal outcomes. Track record of compassion and detailed knowledge of senior care options.
Overview
18
18
years of professional experience
Work History
Senior Living Advisor
Christian Horizons
03.2007 - Current
- Increased occupancy rates through targeted marketing campaigns and effective community outreach.
- Led educational seminars targeting prospective clients interested in learning about senior living options available within their area.
- Monitored industry trends to identify new opportunities for growth and expansion within the senior living marketplace.
- Cultivated a positive work environment where employees felt valued and supported throughout their tenure as Senior Living Advisors.
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals.
Centralized Intake Manager
Christian Horizons
12.2021 - 10.2024
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals in a timely manner.
- Managed approximately 500 incoming emails, e-faxes, referrals per month from customers.
- Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
Business Development Manager/Community Liaison
Christian Horizons
03.2007 - 12.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed approximately 40 new admissions per month in a 64 bed SNF.
- Managed at least 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Cerro Gordo High Sch
Cerro Gordo, ILSocial Services
Parkland College
Champaign, ILSkills
- Strong Marketing skills
- Assessment and evaluation
- Cross-cultural sensitivity
- Financial planning
- Marketing and promotion
- Teamwork and collaboration
- Problem-solving
- Time management
- Building Strong Community Partnerships
Timeline
Centralized Intake Manager
Christian Horizons
12.2021 - 10.2024
Senior Living Advisor
Christian Horizons
03.2007 - Current
Business Development Manager/Community Liaison
Christian Horizons
03.2007 - 12.2021
High School Diploma -
Cerro Gordo High Sch
Social Services
Parkland College
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