Tiffany Wyant
Las Vegas
Summary
Experienced professional with strong organizational and problem-solving skills. Demonstrates exceptional work ethic and boosts company morale. Skilled in multitasking, telephone communication, scheduling, and documentation. Highly organized and meticulous with excellent communication and computer skills. Possesses over 15 years of experience in customer service, operations, and administrative assistant roles.
Overview
13
13
years of professional experience
Work History
Lien Manager
Pueblo Medical Imaging
01.2023 - Current
- Managed liens accounts, including preparations and submission of legal documentations to attorneys, coordination of lien holder communications, invoicing and payment processing.
- Oversaw day-to-day operations of Accounts Receivable and Lien Department, ensuring accurate and timely invoicing of physician and lien-related services.
- Supervised departmental staff, including scheduling, monitoring productivity, approving time off, conducting performance evaluations and administering disciplinary actions as needed. Ensured appropriate staffing levels and operational efficiency to meet departmental goals.
- Generated and analyzed weekly and monthly reports to track key performance indicators and support business decision making.
- Monitored and responded to departments emails promptly to maintain effective communications and workflow.
- Answered incoming phone calls and addressed inquiries professionally and efficiently.
- Assigned lien reads in PACS to ensure accurate processing and timely turnaround.
Administrative Assistant
Pueblo Medical Imaging
09.2018 - 01.2023
- Performed a variety if accounting duties including, but not limited to, preparing A/R for invoicing of physician accounts and entry into the accounting systems; posting payments of invoices, physician receivable files and contracts; and running reports from various systems.
- Handled lien accounts; which included sending paperwork to attorneys, processing invoices and sending to lien holders, following up with documentation, posting liens payments, maintaining the lien AR and following up on outstanding balances.
- Schedule, coordinate, reschedule and confirm patient appointments.
- Verify patient information, prior exams and history and documents information in RIS system.
- Obtaining authorization in a timely manner.
- Processing medical records and films requests from attorneys and process server companies.
- Assign imaging to appropriate read groups in the PACS.
- General clerical duties include, but not limited to answering phones, filing, copying, faxing, scanning, emails.
Administrative Assistant
Precision Orthotics and Prosthetics
06.2018 - 08.2018
- Answered telephone inquiries from clients, vendors, public and potential patients.
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Scheduled incoming referrals from medical providers and insurance companies.
- Measured patients for compressions stockings and supplied with proper style and size.
Administrative Assistant
Desert Institute of Spine Care
06.2017 - 06.2018
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Made travel arrangements for management and executive staff.
- Provided clerical support to company employees, including copying, faxing and file management.
- Opened and properly distributed incoming mail.
- Worked as a team with attorneys, administrative assistants and fellow legal assistants.
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms)
- Compiled and tracked outstanding balanced owed to medical facilities by insurance or attorney.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Processed reduction requests, balance requests and medical records requests from insurance providers, Social Security Administration and attorney offices.
Rehabilitation Aide
Affirma Rehabilitation Inc.
12.2013 - 01.2018
- Oversee daily office operations for staff of 20 employees.
- Oversee inventory and office supply purchases while adhering to a fixed office budget.
- Prepare meeting notes and information for daily care plan meetings with insurance providers.
- Make photocopies, file records and notes in patients’ medical records.
- Completed MDS assessments in timely manner to transmit to insurance for repayment.
- Gather minutes, orders and certifications signed by doctors for Triple Check process monthly.
- Scheduling new patients, inputting in correct insurance payer and planning sessions according to RUG’s or level provided by insurance company.
- Worked directly with department heads, clinical staff and physicians to achieve efficient communication in clinical meetings for resolution based results and functionality.
Customer Service Lead
Sportsmans Warehouse
02.2012 - 02.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone with up-to-date knowledge of sales and store promotions.
- Processed sales and returns promptly to company policy.
- Processed credit card applications efficiently and confidentially.
- Provided and elevated customer experience to generate a loyal clientele.
- Recommended, selected and helped locate and obtain out-of-stock products based on customers’ requests.
- Contributed to annual store sales of $650 million per year.
- Bagged, boxed or gift-wrapped sold merchandise per customers’ request.
- Replenished supplies, bags and other materials at each cash wrap.
- Trained staff on operating procedures and company services.
- Processed and sold Nevada Department of Wildlife (NDOW) hunting and fishing licenses.
Education
High School Diploma -
Tyrone High/Middle School
Tyrone, PA01.2003
Massage Therapy - undefined
Computer Learning Network
Altoona, PA01.2004
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer Service-oriented
- Flexible
- Talented multi-tasker
- HIPAA Compliance
- Types 30-40 WPM
- Excellent Computer Knowledge
- Filing and data archiving
- Works well under pressure
- Accurate and detailed
- Casamba, eClinicals, NetPractice, Orthopad, OPIE, Mediformatix, Aycan, Powerscribe, PACS
- Customer Service Management
- Microsoft Word, Excel, Adobe, Outlook
Timeline
Lien Manager
Pueblo Medical Imaging
01.2023 - Current
Administrative Assistant
Pueblo Medical Imaging
09.2018 - 01.2023
Administrative Assistant
Precision Orthotics and Prosthetics
06.2018 - 08.2018
Administrative Assistant
Desert Institute of Spine Care
06.2017 - 06.2018
Rehabilitation Aide
Affirma Rehabilitation Inc.
12.2013 - 01.2018
Customer Service Lead
Sportsmans Warehouse
02.2012 - 02.2014
Massage Therapy - undefined
Computer Learning Network
High School Diploma -
Tyrone High/Middle School
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