Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Wynns

Summary

  • Proven leader and efficient shift manager at Braum's Ice Cream and Dairy, adept in customer complaint resolution and cash handling oversight. Trained teams for peak performances, ensuring safe food handling and exemplary costumer service. demonstrated commitment to excellence, significantly enhancing customer satisfaction and workforce readiness. Driven leader with problem-solving and customer service skills. Dedicated to providing highest level of service to customer and creating pleasant work environment for staff. knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Experienced with preparing variety of coffee beverages to meet customer preferences. Utilizes excellent customer service skills to enhance customer experience and build loyalty. Track record of maintaining clean and efficient workspace, ensuring consistent quality and prompt service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Shift Manager

Braums Ice Cream And Dairy
08.2021 - 06.2024
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored employee food handling, safely and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service
  • Trained restaurant employees to prepare food, operate cash registers, and keep restaurant clean throughout shift.

Education

High School Diploma -

Joshua High School
Joshua, TX
05-2023

Skills

  • Time management
  • Problem-solving
  • New hire training
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • POS systems
  • Handling customer complaints

Timeline

Barista

Starbucks
12.2024 - Current

Shift Manager

Braums Ice Cream And Dairy
08.2021 - 06.2024

High School Diploma -

Joshua High School

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