Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
8
8
years of professional experience
Work History
Family Service Specialist Trainee
New Jersey Department of Children and Families
06.2023 - Current
Conduct monthly visits to assess the safety and welfare of children and caretakers, adhering strictly to established policies and guidelines
Collect, analyze, and document critical case information, connecting clients with essential community resources and support services
Compile thorough case notes and records, detailing client interactions, progress, and relevant collateral information from medical, educational, and law enforcement sources
Facilitate and supervise family interactions, providing transport for children as needed, and contribute to court proceedings with factual testimony.
Developed strong client relationships through consistent communication and attentive service.
Interpreted clients' needs and introduced services to fit specific requirements.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Patient Access Registrar
Virtua Health
11.2019 - 09.2022
Accurately captured and updated patient demographic, financial, and insurance information, ensuring the integrity of records in the database
Ensured compliance with legal standards by obtaining necessary patient consents and signatures on state, federal, and regulatory documentation
Facilitated patient access to care by collecting co-payments and offering referrals for financial assistance options
Managed Direct Admissions and coordinated bed placement, streamlining the patient admission process and optimizing bed utilization.
Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Insurance Verification Specialist
Drexel University Of Medicine
07.2018 - 12.2019
Managed the insurance verification process, ensuring pre-certifications, authorizations, and referrals were obtained in a timely manner to secure patient access to necessary medical services
Coordinated surgical and procedural scheduling, aligning physician availability with patient needs while communicating preoperative instructions to optimize patient preparation
Delivered comprehensive patient service, including registration, scheduling, and copay collection, while meticulously maintaining accurate insurance and procedural details in patient records.
Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Registrar
Trinitas Regional Medical Center
01.2017 - 12.2017
Accurately gathered and recorded patient demographic and insurance data to facilitate seamless registration and billing processes
Ensured patient understanding and compliance with medical procedures through effective communication, obtaining informed consent while adhering to HIPAA regulations for privacy protection.
Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Imaged and scanned patient and registration documentation into electronic patient records.
Insurance Biller
Trinitas Regional Medical Center
01.2016 - 01.2017
Managed the full cycle of insurance claim follow-ups, ensuring timely submission of secondary claims with appropriate Explanation of Benefits (EOBs) and Uniform Bills (UBs), and processed self-pay claims to optimize revenue flow
Efficiently identified and resolved issues related to coordination of benefits (COB), and accurately reconciled underpayments, overpayments, and denials, including adjustments of contractual allowances.
Minimized claim errors by staying updated on insurance regulations, medical terminology, and procedural codes.
Collaborated with healthcare professionals to obtain necessary documentation for claim submission and payment.
Expedited reimbursements with effective communication between providers, payers, and patients regarding claim status.
Education
Master of Arts - Social Work
Rutgers University-New Brunswick
New Brunswick, NJ
05.2023
Bachelor of Arts - Social Work
Rutgers University - Camden
Camden, NJ
05.2022
Skills
Knowledge of Social Work Ethics and Principles
Familiarity With Community Resources and Services
Proficient in Microsoft Office and Database Software
Case Management
Client Advocacy
Conflict Resolution
Attention to Detail
Multidisciplinary team collaboration
Motivational Interviewing
Client Confidentiality
Client Needs Assessment
Cultural Competency
Elder Care Knowledge
Timeline
Family Service Specialist Trainee
New Jersey Department of Children and Families
06.2023 - Current
Patient Access Registrar
Virtua Health
11.2019 - 09.2022
Insurance Verification Specialist
Drexel University Of Medicine
07.2018 - 12.2019
Registrar
Trinitas Regional Medical Center
01.2017 - 12.2017
Insurance Biller
Trinitas Regional Medical Center
01.2016 - 01.2017
Master of Arts - Social Work
Rutgers University-New Brunswick
Bachelor of Arts - Social Work
Rutgers University - Camden
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