Tiffany Yi
Centreville,VA
Summary
Skilled property management professional with proven track record in overseeing tenant relations and lease administration. Known for strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs with keen understanding of property management and administrative tasks.
Overview
7
7
years of professional experience
Work History
Property Administrator
Velsor Management, LLC
08.2023 - Current
- Provide comprehensive administrative support to the Senior Property Manager and Property Manager
- Upload, code and process all invoice in AVID, MRI software
- Assist in lease administration activities including generating reports, etc
- Prepare and coordinate bid proposals, service contracts and approved invoices
- Schedule, coordinate and attend meetings/special events as requested
- Track and file work order contracts and insurance certificates
- Assist with monthly and quarterly management reports as well as annual budget preparation
- Communicate with tenants regarding rent, rent collections and responsibilities, per their lease
- Transcribe contracts, leases, proposals, addendums, side letters, exhibits, correspondence, etc
- Prepare and track Partial/Final Lien Waivers for payment
- Order and maintain adequate stock of office supplies
- Prepare and distribute tenant move-in packages
- Invoice tenant rebills (meter readings, HVAC, etc.)
- Maintain tenant contact, vendor contact list, and insurance information
- Promote and foster positive relationships with tenants and contractors
Project/Tenant Coordinator
Rosenthal Properties
12.2021 - 08.2023
- Collecting and entering tenant and vendor certificate of insurance in PM tracking system
- Drafting vendor service contracts, tracking until fully executed, and filing in PM tracking system
- Ensuring vendor service contracts and vendor certificate of insurance (COI) are current
- Maintaining tenant and vendor work order system
- Updating, and closing out work orders
- Tracking tenant improvement allowance (TIA) requests
- Drafting check requests, and submitting TIA request for approvals
- Initializing check requests and tracking property management expenses
- Reviews Age Delinquency reports and assists with rent collection
- Managed lease renewals, negotiating favorable terms for both tenants and property owners.
- Implemented streamlined processes for submitting maintenance requests, resulting in quicker response times from staff members.
- Collects and compile various reports including monthly and quarterly reports for review
Service Contract Coordinator
Long and Foster Real Estate
06.2021 - 12.2021
- Proactively organize and assign work orders to the appropriate vendor and contractor
- Daily reporting of work order status updates
- Confirm completion of the work order by documenting evidence of completion
- Responsible for auditing the owner/tenant account balance for appropriate funding
- Research and resolve work order related discrepancies in a timely manner
- Building and establish current and future vendor relationships
- Extensive use of telephone, computer systems and other general office equipment
- Direct point of contact for property management and residential tenants
- Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors, and property management staff
Tenant relations coordinator
Fitzgerald Properties
01.2018 - 06.2021
- Verify Credit, Income, and rental history for all applicants
- Create and update all drafts of leases, addendums, and contract renewals
- Strengthened relationships with key stakeholders by organizing and executing successful events and meetings.
- Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns.
- Assist monthly, quarterly, and annual financial and budget reports
- Code all monthly invoices and input into accounting systems
- Run daily reports to reconcile any errors
- Daily reporting of work order status updates
- Direct point of contact for commercial and residential tenants
- Compile and maintain complete lease files on all tenants including tenant move-in information and accounting correspondence
- Develop & maintain project-tracking system to ensure proposed timelines are confirmed
- Establish, develop, maintain, and update filing system for the individual prospects and contractors
- Confirm completion of the work order by documenting evidence of completion
Education
A.S. - Business Management/Accounting Information
Northern Virginia Community College
Alexandria, VA12.2024
Highschool Diploma -
Wakefield Highschool
Arlington, VA01.2009
Skills
- MS 365 Word
- MS 365 Excel
- MS 365 Outlook
- Angus
- MRI
- Yardi
- Genesis 2
- Voyager
- P2P
- Click pay
- E-Certify
- Measurable
- Energy Star Portfolio
- AppFolio
- Adobe
- Accounts receivable
- Property inspections
- Invoice processing
Timeline
Property Administrator
Velsor Management, LLC
08.2023 - Current
Project/Tenant Coordinator
Rosenthal Properties
12.2021 - 08.2023
Service Contract Coordinator
Long and Foster Real Estate
06.2021 - 12.2021
Tenant relations coordinator
Fitzgerald Properties
01.2018 - 06.2021
Highschool Diploma -
Wakefield Highschool
A.S. - Business Management/Accounting Information
Northern Virginia Community College
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