Tiffany Young

Promptly respond to inbound calls regarding starting new claims or inquiries of existing claims. As first point of contact making sure all available services offered and next steps in claims process is understood.

Handled inbound calls from Enterprise, National and Alamo customers. Maintained a professional relationship while meeting all productivity standards, Worked from home and showed the capability of being proficient in my job duties.

Established a clothing store by using my great work ethic, communication skills, excellent organizational skills, and exceeding customer expectations in terms of quality products/services offered.

Utilized active listening skills and critical thinking skills to clearly understand a specific request or need of a customer. Ability to work in a fast paced environment allowing me to navigate multiple programs and effectively use online programs to complete customers concerns. Provided insurance recommendations, quotes, up sales, and payment assistance.

Maintained an active adjuster's license to effectively assist insured/claimants. Promptly answered inbound calls to gather initial loss information to start the claim process. Handled non-questionable liability claims, authorized rental cars, scheduled field appointments, authorized supplements, resolved coverage issues and complaints regarding the claim handling process.