Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Young, BSN, RN

Houston

Summary

Dynamic Registered Nurse with a unique blend of business experience and a natural ability to navigate challenges. Strong problem-solving skills and a proactive approach when faced with new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and driving organizational goals forward.

Overview

14
14
years of professional experience

Work History

HSS RN Clinical Coordinator

United Healthcare
12.2022 - Current
  • Manage complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Educate patients and families on available community resources, facilitating access to necessary support services.
  • Serve as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Reduce hospital readmission rates through effective case management and patient education on self-care techniques.
  • Navigate regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
  • Ensure compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
  • Actively participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed documentation and presentations to support training efforts, helping employees fully understand new systems and procedures.
  • Ensure compliance with regulatory requirements through auditing consistent adherence to established policies and procedures.

Pre-Admission Patient Coordinator

Memorial Hermann Surgery Center
09.2021 - 12.2022
  • Professionally conducted telephonic medical assessments by applying clinical judgment and clinical knowledge.
  • Collaborates with various physician offices, healthcare providers and the patient for appropriate medical management and case clearance.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Pre-Admission Patient Coordinator/PACU NURSE PRN

Keystone Plastic and Reconstructive Surgery
06.2021 - 12.2022
  • Assess patient's post-operative condition in the recovery room following surgical procedures including vital signs, evaluate cardio-respiratory systems for deviations and provide appropriate treatment as necessary
  • Keep meticulous electronic charting notes regarding patient assessments and medications
  • Coordinate and collaborate with healthcare team members to plan, implement, and enhance treatment strategies
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.

Customer Service/Business Liaison

Eco Foam Services
01.2011 - 05.2021
  • Performed gap analysis between existing processes and desired state, identifying areas for improvement or enhancement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Facilitated the onboarding process for new hires, providing support during their transition into the organization.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Streamlined communication channels for improved client interactions and increased efficiency.
  • Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
  • Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
  • Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
  • Coordinated with sales representatives regarding potential leads or opportunities identified during routine interactions with existing customers.
  • Trained new hires in company policies, procedures, and best practices for optimal customer service performance.

Education

Bachelor of Science - Nursing

Capella University
09-2024

Associate of Applied Science - Nursing

Lone Star College
12-2020

Medical Esthetician -

Aveda Institute
07.2005

Skills

  • Foundational Nursing Knowledge
  • Quality Assurance Management
  • Clinical judgment
  • Advanced Computer Proficiency
  • Procedure Development
  • Efficient Data Management
  • Team collaboration
  • Project management
  • Research utilization
  • Process optimization
  • Internal auditing
  • Multitasking and organization

Timeline

HSS RN Clinical Coordinator

United Healthcare
12.2022 - Current

Pre-Admission Patient Coordinator

Memorial Hermann Surgery Center
09.2021 - 12.2022

Pre-Admission Patient Coordinator/PACU NURSE PRN

Keystone Plastic and Reconstructive Surgery
06.2021 - 12.2022

Customer Service/Business Liaison

Eco Foam Services
01.2011 - 05.2021

Bachelor of Science - Nursing

Capella University

Associate of Applied Science - Nursing

Lone Star College

Medical Esthetician -

Aveda Institute

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Tiffany Young, BSN, RN