Tiffany Youse
Philadelphia,PA
Summary
Experienced Office/Retail Manager and administration professional with 8 years of experience in overseeing wide variety of essential functions in various businesses. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
11
11
years of professional experience
Work History
Wellness Ambassador
Rite Aid Pharmacy
Philadelphia, PA
03.2014 - 07.2016
- Educated clients on the importance of preventive health and wellness through one-on-one consultations.
- Knowledgeable in over-the-counter medicine (OTC) as well as vitamins (all brands including GNC) Register duties and computer knowledge.
- Conducted in-depth research to identify new trends, services, and products related to health and wellness.
- Organized workshops and seminars to promote healthy lifestyle habits among members of the community.
- Developed educational materials for distribution at events and meetings about physical fitness, nutrition, stress management.
Corporate Trainer and Office Assistant
Global Fundraising Inc
Philadelphia, PA
06.2013 - 03.2014
- Developed and implemented training programs to improve employee performance.
- Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
- Organized and facilitated team building activities to build a cohesive work environment.
- Maintained records of all participant feedback from trainings and reported results to management team.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Merchandise Flow Supervisor
Victoria's Secret
Philadelphia, PA
03.2013 - 06.2013
- Ensured that all merchandise was properly received, sorted and stored in the warehouse.
- Monitored stock levels to ensure accurate inventory counts.
- Coordinated with vendors for timely delivery of products to stores.
- Tracked and reported discrepancies between physical count and system records of inventory.
- Resolved customer complaints related to product availability or quality issues.
- Maintained up-to-date knowledge of company policies regarding product returns and exchanges.
- Supervised a team of 15 employees responsible for order fulfillment activities.
- Provided feedback and coaching to team members on their performance.
- Conducted regular meetings with staff to discuss workflow improvements, safety protocols.
- Organized daily work schedules based on customer orders and seasonal demand fluctuations.
- Unloaded products and stocked shelves to resupply new merchandise and items.
- Unloaded freight upon arrival and stocked in correct warehouse location.
- Processed customer purchases and returns quickly to keep store flow moving.
Assistant Manager
Carters/Oshkosh B'Gosh
Philadelphia, PA
10.2006 - 03.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Tan Quest
Philadelphia, PA
06.2008 - 12.2009
- Greeted customers, answered questions and provided product recommendations.
- Provided detailed instructions on tanning bed use and safety procedures.
- Cleaned and sanitized equipment after each customer's use.
- Performed administrative duties such as scheduling appointments, processing payments, and maintaining client records.
- Operated cash register to process transactions accurately and efficiently.
- Advised customers on the best products for their needs based on skin type, desired results.
- Maintained a clean work area to ensure customer comfort and safety.
Sales Associate
Leggs, Hanes, Bali, Playtex
Philadelphia, PA
08.2005 - 10.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
Education
Bachelor of Arts - Business Administration
Holy Family University
Philadelphia05.2010
High School Diploma -
Franklin Towne Charter School
Philadelphia, PA06.2006
Skills
- Office Management
- Administrative Support
- Inventory Control
- Staff Hiring
- Billing
- Employee Supervision
- Workforce Management
- Bookkeeping
- Operations Management
- Relationship Building
- Staff Training
- Clerical Support
- Training and Coaching
- Customer Relations
- Payroll and Budgeting
- Organizational Skills
- Human Resources
- Scheduling Coordination
- Meeting Planning
- Project Management
- Office Administration
- Workflow Planning
- Sales Tracking
- Sales Reporting
- Business Planning
- Sales and Market Development
References
References available upon request.
Timeline
Wellness Ambassador
Rite Aid Pharmacy
03.2014 - 07.2016
Corporate Trainer and Office Assistant
Global Fundraising Inc
06.2013 - 03.2014
Merchandise Flow Supervisor
Victoria's Secret
03.2013 - 06.2013
Sales Associate
Tan Quest
06.2008 - 12.2009
Assistant Manager
Carters/Oshkosh B'Gosh
10.2006 - 03.2013
Sales Associate
Leggs, Hanes, Bali, Playtex
08.2005 - 10.2006
Bachelor of Arts - Business Administration
Holy Family University
High School Diploma -
Franklin Towne Charter School