Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Zarate

Tualatin,United States

Summary

Dependable team member in operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Focused on exceeding expectations and building customer loyalty. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
Tigard, OR
10.2023 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Order Fulfillment Associate

Rite Aid
Wilsonville, OR
10.2022 - 10.2023
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Pulled and packed products from shelves based on store orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Followed proper packaging requirements depending on order size and type.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Filled orders according to defined standards using standard picking system.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Lead Cashier

McDonald's
Tigard, OR
10.2020 - 07.2022
  • Assisted with training new cashiers and customer service team members to increase speed of service.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customer promptly to answer questions and provide great service.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked with customer to assist in translating order request to assure customer satisfaction.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Tualatin High School
Tualatin, OR
06.2022

Skills

  • Teamwork and Collaboration
  • Flexible Schedule
  • Customer Service
  • Punctual and Reliable
  • Bilingual
  • Self-motivated

Languages

Spanish
Native/ Bilingual

Timeline

Lead Cashier

Ulta Beauty Inc.
10.2023 - Current

Order Fulfillment Associate

Rite Aid
10.2022 - 10.2023

Lead Cashier

McDonald's
10.2020 - 07.2022

High School Diploma -

Tualatin High School

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Tiffany Zarate