Tiffany Zelez

• Manage all aspects of HCBS.
• Manage over 100 Providers seamlessly.
• Seamlessly managed all provider files in order for HCBS compliance.
• Responsible for all HCBS provider hours, and payroll.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Implemented and developed operational standards, policies and procedures.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Developed and implemented new filing systems to improve organizational efficiency and productivity.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Responsible for all of the west valley.
• Provide ATC motorings
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Provide Respite Services to DDD Members.

Provide Habilitation to DDD Members.