Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Zuelich

Phoenix,Arizona

Summary

A stress-resistant and passionate veterinary receptionist with over 12 years of experience in customer service. Extensive knowledge of veterinary terms, procedures and types of medication. Skilled in client service, building strong relationships and going above and beyond.

Overview

8
8
years of professional experience

Work History

Client Service Representative

VetMED
11.2023 - Current
  • Proven track record of delivering exceptional client support by promptly addressing inquiries and concerns over multiple communication channels, including phone and in-person interactions
  • Successfully managed a multi-line clinic phone system, efficiently handling high call volumes while ensuring accurate and courteous service
  • Facilitated seamless scheduling for clients, demonstrating strong organizational skills and attention to detail to meet their needs effectively
  • Played a pivotal role in client check-in and check-out processes, ensuring a smooth and hassle-free experience while adhering to administrative protocols
  • Managed payment processing and deposits for surgical procedures, demonstrating reliability and trustworthiness in financial transactions
  • Proactively initiated outbound calls to external facilities, effectively coordinating the transfer of medical records to support comprehensive patient care.

Client Service Representative

Southwest Veterinary Surgical Service
08.2022 - 02.2023
  • Proven track record of delivering exceptional client support by promptly addressing inquiries and concerns over multiple communication channels, including phone and in-person interactions
  • Successfully managed a multi-line clinic phone system, efficiently handling high call volumes while ensuring accurate and courteous service
  • Facilitated seamless scheduling for clients, demonstrating strong organizational skills and attention to detail to meet their needs effectively
  • Played a pivotal role in client check-in and check-out processes, ensuring a smooth and hassle-free experience while adhering to administrative protocols
  • Managed payment processing and deposits for, demonstrating reliability and trustworthiness in financial transactions
  • Proactively initiated outbound calls to external facilities, effectively coordinating the transfer of medical records to support comprehensive patient care.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Client Service Coordinator

Banfield Pet Hospital
09.2020 - 08.2022
  • Provided exemplary client support, addressing inquiries and concerns both in-person and over the phone with professionalism and efficiency
  • Managed clinic phone systems adeptly, handling high call volumes and ensuring timely and accurate assistance to clients
  • Assisted clients in scheduling appointments, providing guidance, and answering general questions to ensure optimal service delivery
  • Facilitated payment processing efficiently, ensuring accuracy and adherence to financial protocols
  • Initiated outbound calls to Optimum Wellness plan holders, informing them about upcoming pet services and advising them on unused plan items, demonstrating proactive customer engagement
  • Successfully upsold Optimum Wellness plans to new clients, showcasing persuasive communication skills and product knowledge
  • Implemented retention strategies to retain existing Optimum Wellness plan holders, fostering loyalty and satisfaction among clients.

Shift Lead/ Driver

Dominos Pizza
10.2016 - 08.2020
  • Spearheaded the management of a dedicated team of approximately 20 individuals, fostering a collaborative and high-performance work environment
  • Conducted end-of-day reconciliations with precision, ensuring accurate accounting of the safe contents and adherence to financial procedures
  • Demonstrated a steadfast commitment to customer satisfaction, implementing strategies to exceed expectations and resolve any issues promptly
  • Leveraged strong leadership skills to motivate and guide team members, facilitating their professional growth and development
  • Implemented quality assurance measures to maintain consistent service standards and uphold the organization's reputation for excellence
  • Acted as a reliable liaison between frontline staff and upper management, effectively communicating operational updates and addressing any concerns or feedback
  • Proactively identified opportunities for process improvement and efficiency enhancement, leading to enhanced team performance and customer experience.

Education

Associates Degree of Arts -

Peninsula Community College

Diploma -

Wickenburg High School

Skills

  • Proficient in administrative coordination, adept at managing multifaceted tasks and streamlining operations to ensure seamless workflow efficiency
  • Skilled in scheduling, resource allocation, and communication facilitation, with a keen eye for detail and a commitment to delivering results with accuracy and timeliness
  • Demonstrated ability to oversee administrative processes, support team collaboration, and optimize productivity across diverse functions
  • Proactive problem-solver with strong organizational abilities, capable of effectively managing priorities and adapting to dynamic work environments to meet evolving business needs
  • Computer literacy
  • Strong Microsoft knowledge
  • Ability to listen, pick up on a task, and work independently as needed or with a team
  • Self motivated and hungry to learn

References

  • Kendra Harman, 623.910.9041, kendra.harman@outlook.com
  • Max Thomas, 520-312-3071, max.crystal2@gmail.com

Timeline

Client Service Representative

VetMED
11.2023 - Current

Client Service Representative

Southwest Veterinary Surgical Service
08.2022 - 02.2023

Client Service Coordinator

Banfield Pet Hospital
09.2020 - 08.2022

Shift Lead/ Driver

Dominos Pizza
10.2016 - 08.2020

Associates Degree of Arts -

Peninsula Community College

Diploma -

Wickenburg High School

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Tiffany Zuelich